Addison, Texas (PRWEB) May 14, 2012
“Satisfied customers are loyal customers who recommend you to their colleagues, superiors, friends, and family. These customers drive financial performance.” said Dr. Jan West, Organizational Psychologist at NBRI. “This award is a result of Key Health’s continued dedication to measuring and improving the customer experience.”
To qualify for this honor, the organization must score at or above the 75th percentile when measured against NBRI’s Benchmarking Database and/or must improve 5 normative percentiles in total company score over the last survey.
“Key Health’s commitment to Continuous Improvement is demonstrated through surveying their clients quarterly and taking action upon the data received.” said Dr. West.
NBRI has more than 30 years of experience in conducting scientific, psychological research for businesses. NBRI stands as an industry expert on customer and employee engagement.
Key Health is the nationwide leader in providing unique financial solutions to healthcare facilities and healthcare providers. On an annual basis, Key Health funds medical care for over 20,000 patients who have been injured in personal injury accident and who require accident-related medical treatment. Through the Key Health Lien Solutions program, patients may access quality care for imaging, physical therapy, surgery, and other medical services on an attorney Lien or Letter of Protection basis. In 2011, Key Health introduced AccidentMeds, a new program for pharmacy on a lien or letter of protection. The AccidentMeds Pharmacy Card is accepted at 60,000 retail pharmacies in the U.S.
NBRI has more than 30 years of experience in conducting scientific, psychological research for businesses. It has identified the issues that are universal to all organizations. With thousands of standardized survey questions that have been used by thousands of organizations and answered by millions of people, NBRI stands as an industry expert on employee engagement.
National Business Research Institute, Inc.
15305 Dallas Parkway; 3rd Floor
Addison, TX 75001
Key Health Medical Solutions, Inc.
30699 Russell Ranch Road, Suite 175
Westlake Village, CA 91362