New York, NY and Oslo, Norway and London, UK (PRWEB) May 15, 2012
Confirmit, the leading global software provider for Customer Experience, Employee Engagement and Market Research, kicks off its 2012 Voice of the Customer (VoC) global roadshow this month. Customer experience executives and professionals charged with strategy and implementation of VoC programs can register online to hear about best practices for building a truly multi-channel VoC program. All sessions in the Confirmit Voice of the Customer global tour are free of charge (subject to availability).
Leading B2B and B2C companies, not-for-profit and government organizations, media partners and analysts will collaborate on the Confirmit global tour to discuss how to design a successful customer experience program; create a unified and actionable view of all customer feedback; and ensure ROI based on real-world situations.
On June 12th at the San Francisco event, Gregson Siu, Vice President, Ariba Business Operations, will share his best practices for translating VoC data into actionable business insight. According to Siu, “VoC programs have matured from a nice-to-have to critical for business success. The most effective programs layer key customer data with the customer voice to drive company success.”
Confirmit Voice of the Customer global roadshow stops include:
London – May 21 at the New Hilton, Heathrow – featuring Louise Bevan, Global Director, Customer Insight & Engagement, BSI and Forrester senior analyst and VoC expert, Jonathan Browne.
New York City – May 23 at The Midtown Executive Club – featuring Sonia Esfahbodirad, Erie Insurance and the latest VoC research from Forrester analyst Adele Sage.
San Francisco – June 12 at the Sir Francis Drake Hotel – Gregson Siu, Vice President, Ariba Business Operations and Bob Thompson, editor at CustomerThink.
Toronto – June 21 at the Ritz Carlton – Steve Mast, President of Delvinia, and front-line VoC practitioner Rick Bedard, Director of Training Operations, FlightSafety International, share their experiences and advice for VoC best practices.
Additional details and event registration here.
“The Confirmit 2012 roadshow is specifically geared toward companies searching for proven and effective ways to engage customers, employees and research respondents across multiple channels,” said Karine Del Moro, Senior Director at Confirmit. “The sessions will explain how to build comprehensive end-to-end VoC programs and provide guidance on how companies can use such programs to collect actionable insight that drives decision-making, promotes customer-centricity, and generates return on investment.”
The roadshows have received unprecedented demand from VoC and Customer Experience Management professionals, but some registration opportunities remain. Visit http://www.confirmit.com for more information.
Confirmit is the world’s leading SaaS vendor for multi-channel Voice of the Customer, Employee Feedback, and Market Research applications. The company has offices in Oslo (headquarters), Cologne, Guildford, London, Moscow, New York, San Francisco, Vancouver, and Yaroslavl. Confirmit's software is also distributed through partner resellers in Barcelona, Kuwait City, Madrid, Milan, Pattaya, Sydney, and Tokyo.
Confirmit targets Global 5000 companies and Market Research agencies worldwide with a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting. Customers include A&N Media, British Airways, Dow Chemical, Farmers Insurance, GlaxoSmithKline, Halifax Bank of Scotland, HSBC, Ipsos, Nielsen, The NPD Group, and Symantec. Visit http://www.confirmit.com for more information.