Atlanta, GA (PRWEB) May 18, 2012
bigWebApps today announced its web based help desk application has joined Google’s Chrome Web Store. HelpDesk is a web-based customer support and time tracking solution. Now, over 200 million Chrome users can easily locate the HelpDesk application with one click through the Google Chrome Web Store.
Making HelpDesk available through the Google Chrome Web Store allows bigWebApps to continue to provide quick access to their easy to use customer support solution to track all internal and external customer requests. Benefits include mobile access, easy to use interface, and integration of help desk with time and billing data. HelpDesk features include parts tracking, account and project management, along with service level agreements (SLA). More features include:
- Custom Reporting: HelpDesk provides customized reporting that helps your organization quickly determine the strengths and weaknesses within your team. Reports show if workloads are too light, heavy, or just right with documenting how effectively your technicians are working. This information can be used for internal performance monitoring and to campaign for your budget.
- Asset Management: HelpDesk makes it easy for organizations to keep track of assets and inventory with the Asset Manager tool inside the application. The bigWebApps HelpDesk Asset Manager allows you to maintain a database of all your assets and provides the ability to run custom reports. Instantly see custom real-time cost reports on all of your organization’s assets.
- Time & Billing: HelpDesk includes time, invoicing and billing features that allow easy calculation and centralized company data. The bills allow you to keep track of what is owed to internal staff while the invoices are used to send to your customers for work your team has performed. The time feature allows organizations to assign and monitor technician time for each project. View the amount of time that has been spent on projects, as well as an estimate of time remaining to complete each task through our reporting feature. HelpDesk also integrates with Quickbooks and Freshbooks.
- To-Do’s: HelpDesk ToDo’s attach to either a ticket or a project. When creating a task list, you can assign each task to a specific technician and add an estimated amount of time you think it will take to complete the task. With ToDo’s you can create task lists on the fly or pull from previously created ToDo templates.
“We created bigWebApps HelpDesk to not just be a solution that is on the web, but also to be a part of the web. Being placed in the Chrome Web Store is just the beginning of our plan to continue to integrate with a multiplicity of third party solutions,” said Patrick Clements, CEO of bigWebApps.
The Chrome Web Store is an online marketplace where users can search, browse and use web-based applications and extensions. From productivity tools to research sites to interactive games, the Chrome Web Store helps users find the best applications on the web.
•Adding HelpDesk in Chrome tutorial
•For a free 30 day trial of HelpDesk click here
bigWebApps, founded in 2001, is an Atlanta based application development company who specializes in delivering cloud based work flow management solutions. Its application suite consists of bigWebApps WareHouse, an internal parts management solution, FleetSystem, a work order tracking system for preventive maintenance and reported repairs of fleet inventory, and its marquis solution, bigWebApps HelpDesk, a small to medium sized enterprise help desk application.
bigWebApps is a global service company providing solutions to companies ranging from small and medium businesses to government organizations located in nine countries around the world and across 43 states.