Affinegy and Sigma Systems Partner to Deliver Zero-Touch Provisioning of DOCSIS/TR-069 Equipment

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Advanced Data and Voice Gateways and IPTV Set-Top Boxes are Deployed with Ease and Efficiency with the Integrated Products

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Affinegy, a proven global supplier of service enablement and network management software solutions for the home, today announced it is integrating its advanced Affinegy Portal Platform with Sigma Systems’ industry-leading OSS platform to create a powerful, seamless solution for provisioning all new DOCSIS/TR-069 devices including IPTV set-top boxes, IP video clients and advanced data and wireless gateways in subscribers’ homes.

The integrated solution further uniquely enables upgrading legacy DOCSIS2 and DOCSIS3 data gateways to TR-069 management through the combination of Sigma Systems’ flexible workflow management and Affinegy’s proven D2/D3 gateway management and patented method of proxying the TR-069 management to these legacy devices.

Today, if service providers want an automated solution to provision this equipment from the network operations center it requires a large professional services or IT department effort to integrate all the systems necessary. With this partnership, Affinegy and Sigma Systems will provide a turnkey solution that requires little or no integration work by the service provider, resulting in speedier implementations, lowered operational costs and capital expense savings through extending the life of equipment already in the subscribers’ home.

“The cable industry is embracing TR-069 to extend remote management beyond the DOCSIS modem and set-top box to advanced services devices and to all consumer-connected IP devices,” said Melissa Simpler, CEO and Co-Founder of Affinegy. Delivering these new services accurately, securely and efficiently without the need for personnel to go to the subscriber’s home is crucial for service providers, both from a customer satisfaction and operator cost perspective. We are excited to work with Sigma Systems, the industry-leading OSS provider, to meet this pressing need.”

“Sigma has a long history of enabling service providers to reduce time to market for new services while leveraging their investment in legacy systems,” said Brian Cappellani, CTO at Sigma Systems. “With the joint Sigma and Affinegy solution, cable operators can now easily manage customer entitlements across the growing number of new devices such as modems, routers, gateways, set-top boxes, and VoIP-phones on their networks.”

Affinegy Product Overview
The Affinegy Portal Platform is a modular and flexible software solution that manages all phases of the Connected Home lifecycle from auto-provisioning, management and self-care to maintenance for IP video, voice, data and other services. The platform components include an advanced TR-069 Auto-Configuration Server and web-based interfaces for the home user, technical operations, network engineering and care agents. The platform gives companies the ability to engage, educate and energize their customers to increase brand affinity and accelerate adoption of new products and services while minimizing ongoing support costs. Uniquely, Affinegy's platform is a universal solution that manages all connected devices - TR-069-enabled, customer-owned or service provider-issued. This means all customers, both new and existing, can be served with the solution.

Sigma’s Service Management Platform
Sigma’s SMP addresses the operational challenges facing cable and telecommunication companies and delivers the following benefits:

  •     An open platform that can be configured and adapted to support any service (residential and commercial)
  •     A single OSS platform to support multiple services and service classes, over a multi-vendor heterogeneous service delivery network
  •     Intelligent orchestration and automation of the end-to-end business and operational processes of provisioning and activating services

Affinegy and Sigma Systems are available to meet with prospective customers at the upcoming Cable Show, May 21-23 in Boston.

About Affinegy
Affinegy is a proven global supplier of service enablement and network management software solutions for the home. Leading broadband service providers, equipment manufacturers and premium care providers use Affinegy’s products to power profitable quality connections for their customers and have deployed Affinegy’s solutions worldwide in over 33M households and 27 languages. Affinegy's software increases product and service adoption, slashes inbound support costs and improves customer satisfaction. For more information, visit

About Sigma Systems
Sigma Systems is the authority in provisioning converged broadband services. Sigma Systems’ powerful solutions enable the world’s Next-Generation Operators (NGOs)to deliver a rich consumer experience through communications and entertainment services—over any access technology to any device. The company’s award-winning solutions include order management, provisioning and activation, and active mediation of residential and business VoIP, broadband, video, and triple-play and quad-play services. With the support of Sigma’s Professional Services, NGOs around the globe — including Charter, Cox, Rogers, TELUS, YouSee, Tiscali, NET Servicos, Technology Networks, iTSCOM and ZON Multimedia — are leveraging Sigma’s solutions for service transformation and rapid, reliable delivery of today’s—and tomorrow’s—new services. For more information about Sigma Systems, visit and follow the company on Twitter at

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Claire Seeger

Carolyn Anderson
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