ABS to Provide Service Desk Solution for ARCADIS

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ABS agents working from its U.S.-based Service Center will serve as the single point of contact for all incoming IT support contacts.

Helpdesk outsourcing, help desk, outsourcing

ABS Associates, Inc.

We are excited to work with such a professional organization and look forward to providing continuous value to the ARCADIS organization.

ABS Associates has been selected to provide a new outsourced Service Desk Solution to ARCADIS U.S., a Colorado based, international consulting, design, engineering and management company. Under the new agreement, ABS will furnish 24 x 7, remote level 1 support to over 6,000 ARCADIS employees throughout North America.

ABS agents working from its U.S.-based Service Center will serve as the single point of contact for all incoming IT support contacts. In the process ABS will help to reduce the burden on ARCADIS on-site support staff by handling and resolving more incidents at Level 1, allowing the ARCADIS team to focus on more complex issues or other projects. “We are excited to work with such a professional organization and look forward to providing continuous value to the ARCADIS organization”, says Rosemarie Mitchell, CEO of ABS.

About ABS Associates, Inc.
Founded in 1982, ABS Associates is a global IT solutions provider of helpdesk, desktop, managed hosting and network support and services. The mission of ABS is to make technology work for our clients, whether that means implementing an onsite or virtual helpdesk, hosting complex applications, or resolving problems with servers. ABShelp™, the company’s web-enabled global knowledge center, assumes the burden of IT support, eliminates distractions, and allows firms around the world to concentrate on achieving strategic business objectives. ABS delivers a 95%+ satisfaction rate and serves clients throughout North America and in 14 countries around the world.

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Stefan Schurman
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