Owner Answers Customer Calls Himself

Share Article

No off shore call centers for this ecommerce website. boasts exceptional customer service handled by the owner John Holloway.
As a consumer I am tired of getting the runaround when it comes to customer support. It's time to bring back real people for customer service. is the newest online motocross gear superstore located on the East Coast. Owned and operated by MX enthusiast Jonathan Holloway, online moto shoppers will be pleased to know that customer service is not a lost art form. Holloway has built a business around just that—the customer. Clients calling during operating hours will get him on the phone personally—no offshore call centers here. was built on stellar customer service and holds the utmost respect for customers. All calls placed during the hours of 10:00 a.m. and 5:00 p.m. EST will be answered or returned promptly by the owner of, himself, Jonathan Holloway.

What’s the most frustrating thing when it comes to shopping online? Returns. promises “No Hassle Returns” and will even send a return shipping label to the customer if he or she is dissatisfied with any unused product. They need just call the toll-free number and speak to Holloway about any matter whatsoever, whether it be returns, shipping, availability, sizing, color, requests, or anything else—he handles it all, so there’s no transfers, no being placed on long holds, no elevator music, and no annoying automated voice response systems.

Located on the East Coast, moto riders in this region will be pleasantly surprised to have access to hundreds of motocross-related items that ship same day (if ordered by 3:00 p.m.) and can be at the buyer’s doorstep within a couple days, sometimes even the very next day. No other MX gear website can offer that kind of guarantee on shipping for East Coast orders, and orders to the rest of the country—the lower 48—will also arrive within just a few days. No waiting five to seven business days. Once a buyer places an order, it ships. It’s not complicated or difficult with, and shipping to the lower 48 is always free for orders over $75.

When customers visit, they will find a very organized and functional site with unique reviews that are written specifically for customers. The site conveniently catalogs MX gear into specific categories (i.e. Helmets, Jerseys, Pants, etc.) that makes shopping for race wear effortless and efficient. Customers who enjoy carousing through online motocross gear for long periods of time will be equally pleased with the well-organized layout of and the hundreds of in-stock and ready-to-ship items, and if questions arise, online shoppers can call the owner and ask him personally. has everything any serious moto rider needs to equip himself or herself for a hardcore race or a leisurely ride from head to toe down to the smallest detail including goggles, socks, and storage bags for gear. Casual wear such as t-shirts and hats is also available for those who wish to sport their favorite motocross labels off the track. For shoppers in a hurry in need of a quick pick, sells Combos—a complete package including matching jersey, pant, and glove sets with price-range included for a simple and resourceful way to shop moto gear. is a family-owned and operated business, and the owners are excited to share their passion for quality motocross gear with their customers. Based out of Marietta, Georgia, is owned and operated by Holloway and his wife Lindsay. Holloway keeps a blog at that highlights new products in the industry and compares equipment styles; suggests tips on MX gear, safety, and riding/racing advice; and offers site giveaways as well as depicts other happenings in the exciting world of motocross. Fans of can keep up via Facebook or call the owner directly at 888-454-9989.

Share article on social media or email:

View article via:

Pdf Print

Contact Author

Jonathan Holloway
(770) 359-8060
Email >
Visit website