BigHand’s digital dictation solution for GP’s helps transform medical practice

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BigHand facilitated a successful transition to a digital dictation solution

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It is so easy to use even the hardiest “computerphobe” would quickly get used to it and it has been 100% reliable and never gone wrong.

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Thornhills Medical Practice is a large GP surgery located 6 miles from Maidstone, in Larkfield Kent. Whilst experiencing limitations with the existing practices’ analogue tape system, BigHand facilitated a successful transition to a digital dictation solution. With BigHand, Doctor’s now have the ability to send all dictations to a fully customisable workflow which is monitored by the Practices’ secretaries.

Incorporating eleven authors and three secretaries, the practice identified a key number of areas with which digital dictation could help improve the GP Practices’ way of working;

  •     Facilitate work sharing - inter-departments/team
  •     Improve document turnaround times
  •     Improve dictation sound quality
  •     Improve work distribution and management
  •     Provision of management information reports

Christian Nelson, Practice Manager at Thornhills commented;

“Prior to BigHand, we experienced all of the usual problems associated with our analogue tape system, tapes going missing, poor quality of recordings etc, but the biggest benefit we have seen with BigHand is the smoothness and efficiency in the workflow of producing a letter from dictation to print. Everything is organised and structured and easy to locate and prioritise. It is so easy to use even the hardiest “computerphobe” would quickly get used to it and it has been 100% reliable and never gone wrong. We love it.”

Integrating BigHand’s System Administration console and Reporting Module, the GP Practice is now able to centrally manage all users, departments and priorities etc through one system which is broken into task groups reducing complexities and increasing usability by making the application focus on the actual tasks administrators are trying to achieve. In turn the Reporting Module allows the Practice to identify all administrative and secretarial activity including aspects such as turnaround times and productivity.

BigHand offers GP Surgeries an option to save money and streamline their clinical correspondence process, by offering a single, high quality technology platform, uniquely developed and supported entirely in the UK.

About BigHand
The BigHand Group supports over 150,000 healthcare and legal professionals globally, across 1,450 organisations, and is based out of London, Chicago, Sydney and Toronto. BigHand is a Microsoft Gold Partner and BlackBerry ISV Partner. BigHand is the leading provider of digital dictation and speech recognition technology to the UK Healthcare market. As a UK developer, BigHand has a 20+ strong development and products team based in the UK. Further information is available at http://www.bighand.com

Contact:
Chris Bell, Marketing Manager, UK Healthcare, BigHand Ltd, chris.bell@bighand.com

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Chris Bell
chris.bell@bighand.com
02079405907
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