Knova Names Audatex, a Solera Company, and Research In Motion as 2012 Summit Award Winners at I Heart KM User Conference

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Companies Use Both Knova Knowledge Management Software and KCS Methodology to Improve Internal Efficiencies and Customer Satisfaction

Consona Corporation (Consona), a worldwide leader in providing customer relationship management (CRM) and enterprise resource planning (ERP) software and services for companies of all sizes, today announced at its Knova “I Heart KM” user conference that Audatex, a Solera Company (Audatex) and Research In Motion (RIM) were named winners of its 2012 Summit Awards for their extensive use of Knova knowledge management software and fervent dedication to building a superior customer experience.

At every user conference, Consona presents Summit Awards to recognize customers that demonstrate excellence in utilizing both core and add-on Consona solutions to reinvent their business, achieve a strong return on investment, improve overall business performance, or show steady business growth and a passion for implementing and mastering new technologies.

Audatex, a world leader in database development and implementation of software and services for the automobile and insurance claims processing industry, and BlackBerry®-maker RIM, were both chosen as 2012 Summit Award winners for their use of Knova knowledge management software and adherence to the Knowledge Centered Support (KCS) methodology, developed by the Consortium for Service Innovation, to improve business processes for customers and internal personnel, alike.

“We’re truly honored to receive this award,” said Joni Ortbring, Manager of Client Experience at Audatex. “Audatex is highly focused on the customer experience, and implementing the Knova solution allowed us to concentrate on best practices with the right tools for the job. Knova gives us the ability to deliver accurate information to our support agents and customers.”

Adam Volpe, Program Manager, Knowledge-Centered Support for RIM, said, “This recognition underscores our dedication to customer service. The result of our Knova solution and KCS methodology working together has helped us improve internal efficiencies, increase customer satisfaction and enhance our multilingual reach to support our global customer base.”

“We are thrilled to honor both Audatex and RIM with Summit Awards for their remarkable achievements realized through dedication to best practices while implementing our Knova software,” said Jeff Tognoni, CEO of Consona. “Collectively, their stories are a testament to the benefits that can be gained from an investment in improving business processes as well as an exemplary model of the type of partnership we at Consona strive to have with all of our customers.”

About Audatex North America, Inc.
Audatex, a Solera Company, is the leading global claims solutions provider serving the automotive industry. Active today across six continents, Audatex provides world-class claims solutions that help customers automate their processes; managing millions of claims each year efficiently and effectively, and resolving billions of dollars in claims settlements. Beyond a leading presence in automotive claims, our growing footprint also extends into the automotive related financial services and medical claims solutions markets. As part of the Solera group of companies, Audatex, Sidexa, Informex, ABZ, Hollander and IMS draw on unique global experience to develop and deliver the latest technologies, market intelligence and best practices on a local level. For more information, please refer to the company’s website at

About Consona Corporation
Consona Corporation is a worldwide leader in providing CRM and ERP software and services for companies of all sizes. Consona is dedicated to becoming a valued business partner by helping each and every customer continuously improve business processes over time. Toward this mission, Consona invests in the people, processes, technology and tools needed to provide its customers with a unique combination of customer care; product fit; a broad range of consulting, IT and business services; and industry expertise. Consona serves more than 4,500 customers worldwide and across a variety of industries. Battery Ventures VI LP and Thoma Bravo LLC jointly own Consona. For further information, visit, e-mail, or call (888) 8 CONSONA.

The BlackBerry and RIM families of related marks, images and symbols are the exclusive properties and trademarks of Research In Motion Limited. All other brands, product names, company names, trademarks and service marks are the properties of their respective owners.

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Mitch Briggs
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