Through this engagement, Doble Group is enabling Editorial Padilla to align its people, processes and technology as the foundation to build its new approach to delivering a second-to-none customer experience.
Miami, FL (PRWEB) May 23, 2012
Doble Group, LLC, a consulting firm that focuses on improving business results through the implementation of CRM and Performance Management solutions and the alignment of its teams and processes for success, today announced that Editorial Padilla, a leading commercial printer and provider of the most advanced graphic arts technology in the Caribbean region, has chosen Doble Group to lead a customer centric transformation program that includes commercial processes consulting, Salesforce CRM technology implementation and customized training to strengthen the company’s commercial methodologies and effectiveness.
Located in the Dominican Republic, Editorial Padilla will take part in a program consultation with the Doble Group team to diagnose commercial matters before completing a process review and creation program seeking to enhance the results of the company’s sales and customer retention strategies. Doble Group will provide Editorial Padilla with consultation for improving its existing processes, create new processes and lead the agenda to drive a company wide customer-centric transformation program. In addition, Editorial Padilla will be trained in a new customer-centric commercial methodology and will deploy the world’s leading CRM technology: Salesforce CRM.
“Through this engagement, Doble Group is enabling Editorial Padilla to align its people, processes and technology as the foundation to build its new approach to delivering a second-to-none customer experience,” remarked Mariano J. Doble, CEO of Doble Group. “By aligning existing and new processes with the skills and behaviors of its commercial team, Editorial Padilla can optimize Salesforce CRM to its full capacity while relying on continued support from Doble Group.”
About Doble Group, LLC
Doble Group combines sales performance improvement consulting with cloud computing technologies to improve business results for companies throughout the U.S., Central America, the Caribbean and Latin America. The company understands the importance of delivering and supporting integrated, end-to-end solutions for customers and is uniquely qualified to deliver these services through hands-on experience. Our mission is to deliver holistic business solutions that deliver bottom-line results to clients. For more information, visit: http://www.doblegroup.com.