Increase in consumer trust and awareness key for widespread uptake of NFC mobile payments

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Increasing consumer awareness and building trust around contactless mobile payments will be key if providers and brands expect to see the widespread adoption of NFC technology in 2012 as predicted. The very first Mobile Payment Index study from eDigitalResearch also found that almost 9 out of 10 (89%) previous users of contactless mobile payments are likely to use the technology again in the near future, demonstrating the potential that NFC could offer retailers, brands and providers.

Increasing consumer awareness and building trust around contactless mobile payments will be key if providers and brands expect to see the widespread adoption of NFC technology in 2012 as predicted.

The very first Mobile Payment Index study from eDigitalResearch also found that almost 9 out of 10 (89%) previous users of contactless mobile payments are likely to use the technology again in the near future, demonstrating the potential that NFC could offer retailers, brands and providers.

The survey also found that, of those that have the NFC technology enabled of their smartphone device, an encouraging 47% have already used it to make a purchase. Early adopters, predominately young males, are using the technology to purchase smaller to medium sized items.

However, the results also highlight the distinct lack of general consumer awareness surrounding contactless mobile payments. Of the 2,000 consumers surveyed, 33% said that they had not heard of the technology before. Trust in the technology is also incredibly low, with over one third (35%) saying that they wouldn’t use contactless mobile payments because of concerns over security and fraud.

Derek Eccleston, Head of Research at eDigitalResearch, comments, “It’s not surprising that we’re seeing this sort of wariness from consumers. Unlike mCommerce, where consumers were driving the change and shopping online via their mobiles well before the first shopping apps, this time around it’s up to retailers and technology providers to push for this next revolution of the market. People need to work together to increase consumer awareness, and in turn, settle fears and tackle key issues, such as security”.
The study also found that, over the next year, 27% of smartphone owners surveyed are likely to use contactless mobile payments more. It’s important, however, that mobile firms, technology providers and retailers work to increase consumer awareness and convert this segment of consumers into contactless mobile payment users.

To download a copy of the full results from the Mobile Payment Index study, please complete the following short registration survey:
https://ecustomeropinions.com/survey/survey.php?sid=253559298.

ENDS

Survey information
An online survey was sent to a national representative sample. 2,106 responses were collected in total; 1,068 were completed by smartphone owners and 1,017 by non-smartphone owners.

About eDigitalResearch
eDigitalResearch are insight specialists with an expertise in online and multichannel business. We bring passionate researchers, technical experts and art designers together all under one roof to work with clients and create bespoke insight programmes. eDigitalResearch not only offer unrivalled digital research expertise and insight support, but state-of-the-art technology and innovation that works seamlessly with your systems and data across customer touch points. Our products and services help you to reach your customers no matter how they interact with businesses. Surveys, panels and communities combine to provide holistic insight to give clients the confidence to make critical business decisions. Our eMysteryshopper tool even allows you to benchmark your performance against your closest competitors and our next generation Research HUB provides immediate analysis on all results as they are collected.

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Lisa Bonczyk
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