Live View GPS Helps EcoWater Avoid Costly Litigation

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Mobile-based service companies are vulnerable to lawsuits in which customers sue for damages claiming the repair work they paid for was never done. Ken Steitz, owner of EcoWater in Fresno, was faced with such an issue and used their Live View GPS tracking system to disprove an untrue claim.

I wanted the best value for my dollar

Ken Steitz, owner of EcoWater in Fresno, wanted a solid, reliable GPS system to track his service vehicles throughout a thousand square miles of Central California. The LiveViewGPS VLS solution he selected also helped him avoid costly litigation.

“I wanted the best value for my dollar,” Steitz explained. “I didn’t want bells or whistles or fancy technology. I just wanted a good, reliable GPS solution that did exactly what I wanted. I got that from Live View GPS with their affordable VLS-300 Vehicle Trackers.”

The VLS Platform is LiveViewGPS’ affordable Internet-based GPS tracking system for small businesses that want GPS capabilities in a budget-friendly package. It generates several detailed reports such as starts/stops, excessive idling, mileage and speeding. However, the only report Steitz wanted was the location history report that details mileage, addresses visited and the amount of time spent on a service call for each van each day.

Mobile-based service companies are vulnerable to lawsuits in which customers sue for damages claiming the repair work they paid for was never done. Normally it’s very difficult for a company to prove its innocence because it’s a he said/she said stalemate.

Sure enough, one day Steitz was notified a customer lodged a complaint with the Better Business Bureau claiming his service technician only spent five minutes at her house and never did the repair work he was supposed to.

“Fortunately I was prepared for this,” Steitz said. “I showed my LiveViewGPS history report to the people at the BBB detailing when my driver arrived at the address and how long he spent on the service call. Once they saw the report, the case was immediately dropped.”

About LiveViewGPS
Located in Southern California, LiveViewGPS is a location-based service (LBS) company that provides wireless location products and services for Fortune 100 companies; small businesses; federal, state and local government agencies; law enforcement and family safety. Its GPS tracking devices include vehicle and fleet-tracking systems, asset trackers, trailer tracking systems, surveillance monitoring tools, people tracking devices and GPS asset protection equipment. Products are backed by knowledgeable sales and technical representatives to ensure users purchase the right systems that will work flawlessly. For more information, for a free demo or to place an order, visit http://www.liveviewGPS.com or telephone 888-544-0494.

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Jeffrey Swartz
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