MAPILab Presents New Software Product: HarePoint HelpDesk for SharePoint

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The all-new HarePoint HelpDesk for SharePoint allows to quickly and cost-effectively implement an issue tracking and request processing system on the SharePoint portal.

HarePoint HelpDesk for SharePoint

In today's business environment, there is virtually no company that does not use helpdesk systems. Such a system functions as an internal resource of the company; it is designed for customers, users or employees problem troubleshooting. The main advantage of such systems involves promoting orderliness of the incoming user requests and responses to them, splitting responsibility among the helpdesk staff members, and quality control for request processing.

But as for companies that had been using Microsoft SharePoint for organizing their internal or external IT environment, the tasks related to the implementation of a helpdesk service were pretty painful until recently: internal SharePoint resources assume a possibility of creating such a system, but in practice, it was virtually a full cycle consisting of design, implementation and deployment; and those processes were unique for each organization.

Therefore, HarePoint HelpDesk for SharePoint solution was developed as an embodiment of the idea of a standard helpdesk for SharePoint environment, the helpdesk can be deployed in virtually any organization that uses SharePoint, and, most importantly, it can be customized according to the specific needs of this organization.

The major feature of the product consists in simple and rapid deployment and immediate availability. A deployed HarePoint HelpDesk provides the user with a special helpdesk website template, which can be used to create the required number of support service's sites. Of course, the product assumes that all necessary settings will be made in order to establish the desired processing cycle for the user requests: from selecting the required data types to configuring notifications and alerts for the helpdesk users and employees.

Among the other features of HarePoint HelpDesk for SharePoint are: thoughtful and convenient user interface, a system for splitting responsibility among the helpdesk staff members, built-in reporting system allowing to monitor the performance of each employee and helpdesk as a whole, etc.

The product licensing is very simple, it is based on the WFE server number and does not involve additional payments for the subscription, the number of helpdesk operators, or the number of service requests processed.

It should also be noted that in 2012 - 2013, several expanded editions of the product will be released in order to provide additional features and major adaptations to the needs of medium and large companies.

A fully functional demo version of HarePoint HelpDesk for SharePoint can be downloaded from the product homepage. You will also be able to find the details about the product and its deployment, as well as to ask your questions.

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Mikhail Tsiplakov
MAPILab Ltd.
(740) 129-9136 x6
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