The Yellowfin service philosophy is the same as our product philosophy - provide real business value and remain responsive and flexible to customer needs.
Ellington, CT (PRWEB) May 30, 2012
Yellowfin Distribution, the sole North American distributor of the Pidion line of innovative enterprise mobility and mobile POS devices today announced the availability of PidionCare Services designed to deliver fast, reliable repair on all Pidion products. The service provides "no- fault" repair for everything from warranty issues to accidental breakage of displays, keypads, cases and internal components. PidionCare Services also provide a three-day in house turn time commitment, help desk support, and options for Advance Exchange and spares management services.
"Providing a full suite of services to our resellers and their customers is a big part of our strategy," said John Gibson, VP and GM of Yellowfin, " and these PidionCare support services are critical to everyone's success." Gibson noted that the services were designed to give resellers and their customers more confidence in the Pidion brand which is till relatively new in North America and that many resellers are very pleased that Yellowfin located their repair center at their headquarters in Ellington, CT.
"The technicians in our depot are very experienced on a lot of mobility devices, but the high levels of sophistication in some of the Pidion products was a real challenge," said Frank Borghese, VP of Sales at Yellowfin. "The Pidion teams were extremely helpful" he said. "Pidion sent a group of their best engineers and technicians to Connecticut where they spent several days training our people on the best troubleshooting, repair, and test techniques and they are supporting us 24/7 through the start-up phase."
Gibson also said that he wants resellers to understand that the central Yellowfin philosophy of flexibility and customer responsiveness extends to the new PidionCare Services. "Resellers should see these news services not only as a core offer but also as a starting point," he said. "If one of their customers has a unique service need like ship-to-meet, we are more than happy to customize a service to meet that need just like we will customize a product to meet an end-user requirement."
Yellowfin is a new company with its headquarters in Ellington, CT. Founded by mobility experts, each with more than 25 years of industry experience; Yellowfin wants to help mobility resellers enjoy higher product margins while providing them with the rugged, high performance, and innovative solutions their customers demand. With an augment and complement service strategy, Yellowfin can also help resellers fill out their own service and solutions portfolios making them more competitive in the market and more valuable to their customer.