Northern Virginia Technology Council Selects Parature as Two-Time Finalist in 2012 Hot Ticket Awards

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Hottest Buzz and Hottest Company Culture Nominations Underline Parature’s Dedication to Community Both In and Out of the Office

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Our recognition by the Hot Ticket Awards validates our position as a growing, exciting and rewarding company to work for in the DC region.

Parature, a global leader in cloud-based customer engagement software, announced today that the company has been named a finalist in the 2012 Hot Ticket Awards in two categories: Hottest Buzz and Hottest Company Culture. The awards are hosted by the Northern Virginia Technology Council, a membership and trade association for the technology community in Northern Virginia, and the largest technology council in the country, serving over 1,000 companies from every facet of the tech industry.

Contributing to Parature’s “buzz” factor is its Parature for Facebook solution which was the first to help companies directly engage with customers on Facebook, and the company’s social momentum which is centered around a dedicated content marketing strategy. Parature maintains a strong social presence through the use of its largely popular customer service blog which is shared across all major social media channels, including Facebook, Twitter, Google+, LinkedIn and others, and was recently named a Top 10 Social Customer Service Blog for 2012. As a company that has developed a successful social media monitoring and response tool for customer service that is used by major national and worldwide brands, Parature also uses this tool within its own organization to actively monitor its own reputation and engage followers in social conversations.

Parature’s highly collaborative office environment allows employees to form tight knit teams with one common goal: to make Parature and its products a success for customers. From the company game room (complete with a dartboard, Xbox and Kinect) to monthly “town hall” meetings, Parature offers a positive experience within the office that is also seen in its high dedication to customer service. As a Hottest Company Culture finalist, Parature continually updates and improves the employee experience – through the use of open communication, philanthropy and competitive benefits – to make sure that it is competitive with top tech companies in the Washington, DC metro area.

“Our recognition by the Hot Ticket Awards validates our position as a growing, exciting and rewarding company to work for in the DC region,” said Duke Chung, chairman and co-founder of Parature. “Making the finalist list is an especially meaningful recognition for us: we pride ourselves on our tight knit company culture, and our strong reputation as a thought leader in the customer service industry is top priority as well.”

The full list of finalists can be found here: 2012 NVTC Hot Ticket Awards Nominees.

About Parature
Parature is the industry’s leading provider of cloud-based customer engagement solutions and is used to support over 40 million end users worldwide. Parature empowers customer service organizations to monitor, manage, resolve and respond to a high volume of service issues across multiple communication channels, including the growing number of service-related conversations that are happening every day within social media channels. With more than a decade of experience, Parature delivers support and social media engagement and management solutions to mid-size and enterprise organizations across a wide variety of industries.

Parature is among Inc. Magazine’s Top 100 Fastest Growing Private Software Companies and is the recipient of numerous product, technology, and leadership awards. Parature is used by some of the world’s most innovative organizations, federal agencies and companies, including Tagged, Evernote and Threadless. Parature is headquartered in Herndon, Virginia. For more information, visit http://www.parature.com , follow @parature on Twitter, or like us on Facebook at facebook.com/parature.

About the Northern Virginia Technology Council
The Northern Virginia Technology Council (NVTC) is the membership and trade association for the technology community in Northern Virginia. As the largest technology council in the nation, NVTC serves about 1,000 companies from all sectors of the technology industry, as well as service providers, universities, foreign embassies, non-profit organizations and governmental agencies. Through its member companies, NVTC represents about 200,000 employees in the region.

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Kimberly Smith

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