IronmongeryDirect listens when the tradesman talk

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IronmongeryDirect, the UK’s largest online and mail order supplier of ironmongery products, launches two new service enhancements following feedback from its customers insight research programme. Beginning in May IronmongeryDirect has committed to a minimum five year guarantee on all ironmongery products. Customers can be ultra confident that products purchased have been tried and tested for quality and durability.

IronmongeryDirect, the UK’s largest online and mail order supplier of ironmongery products, launches two new service enhancements following feedback from its customers insight research programme. Beginning in May IronmongeryDirect has committed to a minimum five year guarantee on all ironmongery products. Customers can be ultra confident that products purchased have been tried and tested for quality and durability.

"As a company we have always prided ourselves on the quality of product," comments Wayne Lysaght-Mason, managing director, IronmongeryDirect. "Although our return rate has been consistently low and many of products have 25 year guarantees, following our customer research we felt it would be good to formalise this benefit and offer it across all IronmongeryDirect products."

The company’s famous "No Quibble 30-day money back guarantee" return policy has been improved making returns even easier for its customers. Not only can items be returned or exchanged with no fuss, but a free post returns label will now be included in every.

IronmongeryDirect has been in the business of supplying architectural ironmongery to builders, joiners and shop fitters for over 40 years. Starting out as a traditional Ironmonger’s shop today the supplier delivers thousands of parcels every week to tradesmen all over the UK. With the UK’s biggest range of quality products in stock for next day delivery, an award winning service and low trade prices, that’s why IronmongeryDirect are the masters of their trade.

IronmongeryDirect’s latest free catalogue offers a massive choice of over 13,500 high quality ironmongery products available today by calling 0808 168 28 28 or by visiting the website http://www.IronmongeryDirect.com.

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Graham Ridley
Ironmongery Direct
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