CaseBank Technologies to Present at PlanetPTC Live 2012

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CaseBank Technologies, a leading provider of interactive, guided diagnostic solutions that improve first-time success rates of non-routine equipment repairs, today announced that President and CTO Phil D’Eon will present at the upcoming PlanetPTC Live 2012 Conference on June 4, 2012 in Orlando, Florida. Phil’s session, “Build and Deliver Intelligent, Interactive Troubleshooting Guidance for the Field” will focus on how organizations can collect troubleshooting information from field operations and repurpose it to yield benefits for various participants in Product Lifecycle Management areas, including Technical Information System Providers, Equipment Engineers and Designers, OEM Parts Managers and Help Desks.

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CaseBank Technologies, a leading provider of interactive, guided diagnostic solutions that improve first-time success rates of unscheduled equipment repairs, today announced that President and CTO Phil D’Eon will present at the upcoming PlanetPTC Live 2012 Conference, on June 4, 2012.

The session—“Build and Deliver Intelligent, Interactive Troubleshooting Guidance” — will focus on how organizations can collect troubleshooting information from field operations and repurpose it to yield benefits for key areas within Product Lifecycle Management including Technical Information System Providers, Equipment Engineers and Designers, OEM Parts Managers and Help Desks.

“I am very excited to be presenting at PlanetPTC Live,” commented D’Eon. “It is a fantastic opportunity to really highlight the critical connection between real-world troubleshooting knowledge, and both content generation and delivery. Simply stated, CaseBank has developed a very unique approach that starts with troubleshooting and ends with dispersing numerous benefits across an entire organization.”

A technology visionary with over 35 years of experience in aerospace, engineering and technology, D’Eon, a co-founder of CaseBank Technologies, is responsible for guiding the innovation of CaseBank’s hybrid reasoning technology and pioneering new applications of its leading-edge solutions. Having been responsible at one time or another for troubleshooting almost every system found on an aircraft—from engines to avionics and autopilots—Phil’s experiences and observations enable him to provide invaluable insights into the role human experts play in troubleshooting increasingly complex, highly automated equipment, in a world where time pressure and economic performance expectations are also increasing.

About CaseBank Technologies

Headquartered in Mississauga, Ontario, CaseBank develops software solutions that improve the first time success rates of complex equipment repairs during unplanned maintenance. To-date, Fortune 1000 companies in a wide variety of industries—including commercial and military aerospace, transportation, heavy equipment, power generation and distribution, petro-chemical and other continuous process industries—have adopted CaseBank’s solutions.

CaseBank’s SpotLight® is best-of-breed software that puts global experience, in the form of guided diagnostics, at every user’s fingertips during troubleshooting. Combining advanced technology with unique, experience-rich knowledgebases—developed from the collective troubleshooting expertise of equipment operators and field experts around the globe—SpotLight helps technicians collaboratively identify and resolve unplanned maintenance issues quickly and cost effectively, while capturing key information for product improvement.

With SpotLight, organizations can increase equipment availability, reduce operating costs, improve business performance and enhance their customers’ satisfaction. For more information, visit http://www.casebank.com or follow CaseBank on Twitter @CaseBank or on LinkedIn.

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Stephen G. Downie
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