Harpenden, Hertfordshire (PRWEB UK) 30 May 2012
Tailored Customer Service Training is a huge success.
Graham Roberts-Phelps, lead trainer and author of The In-House Training Company's 'Brilliant Customer Service!' programmes, recently delivered very successful keynote presentations at the annual conferences of two leading trade bodies, DASA (Domestic Appliance Service Association) and Noise (the National Organisation of Installation and Service Engineers). The demand for industry specific training after both presentations was such, that a tailored customer service training course was created specifically for service engineers. This latest addition to our range of 'Brilliant Customer Service!' courses has been developed to help service engineers raise customer service and support standards, by instructing, equipping, and inspiring them to deliver brilliant customer service at every opportunity. More information about the course, which is now being delivered to a number of household name organisations across the UK, is available to view at brilliantcustomerservice.com - the home of customer service training.