SunGard Adds Multi-Language Support to iWorks Healthcare Solutions

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SunGard has added Spanish language capabilities to two of its iWorks Healthcare solutions: iWorks Macess, a content management, process management and customer service platform, and iWorks FormWorks, a front-end data capture solution.

SunGard has added Spanish language capabilities to two of its iWorks Healthcare solutions: iWorks Macess, a content management, process management and customer service platform, and iWorks FormWorks, a front-end data capture solution. These solutions help health plans automate and streamline business processes to help improve efficiency and reduce costs across their organizations. By providing Spanish language capabilities, SunGard is helping health plans better serve their customers and accelerate growth throughout the Americas.

The Hispanic population in the U.S. grew 43% between 2000 and 20101, accounting for more than half of the nation's growth during that time, representing a large opportunity for health plans to grow domestically. With nearly a third of the Hispanic population without health insurance2, systems with multi-language support will help plans better serve customers and increase claims processing efficiencies. As health plans also consider geographic expansion to achieve growth, it is critical that payers can leverage technology to support new language characters that provides a comprehensive platform capable of reaching Latin American markets. iWorks Healthcare business solutions capture, interpret and display the Spanish language, opening up new expansion opportunities for health plans.

Tom Claussen, vice president of development of SunGard’s iWorks Healthcare business, said, “With U.S. health plans focused on growth, many of them are looking to expand into Latin America. iWorks’ multi-language support will help plans to enhance and differentiate service offerings to their Spanish-speaking customers.”

1 U.S. Census Bureau press release, “2010 Census Shows Nation's Hispanic Population Grew Four Times Faster Than Total U.S. Population,” May 26, 2011.

2 U.S. Department of Health & Human Services, Office of Health Policy report, “Overview of the Uninsured in the United States: A Summary of the 2011 Current Population Survey,” September 2011. The report states that in 2010, three in ten individuals of Hispanic origin (30.7%) were uninsured.

About SunGard’s iWorks
SunGard’s iWorks is a business-driven IT product suite for the insurance industry in each of the following major business lines: life/health/annuities/pensions, property and casualty and reinsurance. iWorks offers a range of products and services including front-office tools, policy administration, reinsurance, actuarial calculations, financial accounting, investment accounting, and reporting. SunGard partners with customers to deliver products and services that align with changing business and regulatory needs. For more information, visit http://www.sungard.com/iworksinsurance.com.

About SunGard
SunGard is one of the world’s leading software and technology services companies. SunGard has more than 17,000 employees and serves approximately 25,000 customers in more than 70 countries. SunGard provides software and processing solutions for financial services, education and the public sector. SunGard also provides disaster recovery services, managed IT services, information availability consulting services and business continuity management software. With annual revenue of about $4.5 billion, SunGard is the largest privately held software and services company and is ranked 480 on the Fortune 500. Look for us wherever the mission is critical. For more information, visit http://www.sungard.com.

Trademark Information: SunGard, the SunGard logo and iWorks are trademarks or registered trademarks of SunGard Data Systems Inc. or its subsidiaries in the U.S. and other countries. All other trade names are trademarks or registered trademarks of their respective holders.

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Adriana Senior
SunGard
718-578-1130
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