“It is unacceptable for a Smart System to be down in the field, so we make sure our Technical Support Department is always accessible.
Skokie, IL (PRWEB) May 31, 2012
M&S Technologies, the first name in computerized vision testing systems, assures the Eyecare Professional that support for the Smart System® product doesn’t end after delivery to a customer. The M&S Technical Service Program has three main elements: ongoing access to a live, trained technician, immediate problem resolution testing with the customer, and a spare-in-the-air unit so no exam room is left unoperable.
The M&S Lifetime Technical Support Program is different from others in the industry that may rely on third parties with lengthy repair cycles, or other vision testing companies with little or no after-sales support.
“It is unacceptable for a Smart System to be down in the field, so we make sure our Technical Support Department is always accessible. They are trained to ask the kind of questions that will get the exam room up and running again quickly. If an issue cannot be resolved on the phone, a loaner is shipped overnight.” Joe Marino, President
About M&S Technologies:
Founded in 1990, M&S Technologies is a software company specializing in visual testing systems and dedicated to developing the very best products for eye-care professionals, optometry schools and universities, and products used in clinical trials. To date, over 20,000 systems are in use across 39 countries with a growing network that includes 23 distributors and several strategic industry alliances. Superior service, industry-leading technology and products that define the cutting edge have been the hallmarks of M&S for over 20 years.
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