Coastal Federal Credit Union Selects BlueStripe FactFinder To Ensure Consistent Customer Experience via Personal Teller Machines

Share Article

Leading transaction management tool optimizes service level and application performance management processes

News Image
BlueStripe's FactFinder gives us a precision we did not previously have.

BlueStripe Software, a leader in application and transaction monitoring for IT Operations, today announced that Coastal Federal Credit Union is using BlueStripe’s FactFinder to ensure the availability and performance of critical business systems including Coastal’s innovative Personal Teller Machine (PTM) system.

The PTM system allows Coastal Credit Union members to interact with a live teller via a video banking kiosk by communicating through two-way video, touch screens and a private audio network. The availability of the Teller application and the systems that support it is critical to a positive customer experience. FactFinder enabled the IT team to clearly see exactly which systems made up the Teller service and how each of them was performing.

“FactFinder gives us a precision we did not previously have, eliminating the guesswork when finding the root cause of application slowdowns,” commented Chris Whitesock, IT Director, Coastal Federal Credit Union. “FactFinder is a necessity in our data center, giving us real-time visibility into every connection in our applications – even those we didn’t know existed.”

The FactFinder Transaction Monitoring solution automatically discovers, maps, and monitors all business transactions running across the infrastructure. FactFinder measures performance, hop-by-hop, everywhere that transactions go, across tiers, across platforms, and across architectures – even into virtual machines, private cloud, and third party services. When performance or availability problems occur, FactFinder follows the slow or hung transaction right to the problem component; then drills down the server stack to determine why the problem occurred.

FactFinder is also the key component of Coastal’s Service Level Monitoring process, delivering the transaction performance metrics that are the cornerstone of enforceable application SLAs. Additionally, Coastal plans to use FactFinder in its corporate test environment as part of the process for rolling out vendor upgrades. FactFinder gives Coastal a clear view of dependencies along a transaction chain, highlighting potential issues the upgrade may cause.

“BlueStripe is proud to be an instrumental piece of Coastal’s leading edge, interactive teller application that breaks the mold of ‘bankers hours’ and provides better service to customers,” said Chris Neal, CEO of BlueStripe Software. “BlueStripe’s ability to provide a unique, Operations-centric view of transaction performance is critical to understanding service levels and quickly identifying any issues impacting application performance.”

About BlueStripe Software
BlueStripe Software provides the next generation of transaction performance management solutions. BlueStripe’s flagship product, FactFinder, is the only solution with automated application management and transaction monitoring in a single product so that IT Operations & Support teams can monitor and manage complete application system and transaction performance, 24x7 - across any platform: physical, virtual, or cloud. Headquartered in North Carolina’s prestigious Research Triangle Park (RTP), BlueStripe was founded by successful IT Software startup veterans. For additional information, please visit

Share article on social media or email:

View article via:

Pdf Print

Contact Author

Piper Conrad
Visit website