Flatworld Solutions India Pvt. Ltd. Achieves ISO 9001:2008 Certification

• 

Flatworld Solutions

The noblest search is the search for excellence – Lyndon B. Johnson

(PRWEB) June 05, 2012

Flatworld Solutions is pleased to announce the achievement of its ISO 9001:2008 certification. This prestigious certification from the International Organization for Standardization (ISO) is a strong endorsement of its company-wide quality standards and policies. Following a rigorous audit of its Bangalore delivery center by TÜV InterCert (Germany), an accredited registrar that performs independent evaluations, this certification validates its commitment to the highest quality standards and its adherence to quality processes in every service that it offers. It received a formal registration approval on March 19th, 2012, and is now officially recognized as an ISO 9001:2008 certified company.

As part of its “Quality At Every Stage” initiative, it rigorously tests and reviews every process, methodology and workflow. The outcome must conform to its desired operational quality parameters, such as 99% quality attainment, 99% turnaround time achievement, 4-hour escalation resolution at the managerial level and client access to error reports on a per-project or monthly basis. Moreover, it requires 3 hours of specialized monthly training to every employee, and 99.5% system uptime, including that of its internet lines.

It uses the ISO 9001:2008 standard as a framework for employing a systematic approach in managing its services, so that the deliverables consistently conform to its customers' expectations. As an active user of ISO® standards, it has implemented quality management systems in all its service delivery centers, like data management, engineering, research, transcription and photo- editing. By employing skilled data entry operators, dual monitors, strict auditing procedures, random quality checks and manual verification, it has been able to meet the rigorous quality standards required for effective data management.

Global companies have been able market their product/services with its quality creative services like content writing, designing, animation and artwork. Its trained team of designers and writers create innovative designs and persuasive content by using the latest tools and technology available in the market. It follows varied levels of quality checks, enabling it to deliver world-class content and design. A similar structure for quality is followed for its photo-editing services. Its teams of skilled image editors use Photoshop along with other editing tools to help real-estate businesses and global photo studios with photo clipping, manipulation, conversion and enhancement.

To meet the high standards of quality required by the engineering industry, its skilled engineers use best-in-class quality models, coupled with the latest technologies, cutting-edge tools and proven engineering workflows for civil, mechanical, architectural and structural engineering services. To ensure an accuracy rate of 100 % in its transcription services, it uses experienced transcriptionists, along with a clearly defined process to convert voice files into text. The text is then proofread by a certified team of proofreaders before it is sent to the customer. Its customers have been able to reduce cost, time and effort, while getting access to services that adhere to international standards of quality.

It has helped American and European companies better understand consumer behavior and demands with its extensive research and analysis services in the field of business, pharma and finance. Its team of MBAs and PhDs use high-end research software like SAS and SPSS, along with analysis techniques to develop company reports that are structured, clearly presented and user-friendly. Global companies have used its company profiles and research papers to make business-critical decisions. To achieve optimum quality in the above services, it has incorporated proprietary best practices and proven industry standards, along with quality models, like Capability Maturity Models, eSourcing Capability Models and Lean Six Sigma.

Its quality services pay rich dividends to its customers, who are able to increase their ROI, reduce expenditure and substantially enhance their profitability.

Please contact Flatworld Solutions for more details.

PDF Print