San Francisco, CA (PRWEB) June 05, 2012
Evolv, the leading provider of SaaS-based workforce intelligence, today announced it will be speaking at two sessions during this week’s IQPC Call Center Week Conference in Las Vegas, Nevada. Evolv’s advanced analytics team will be presenting both a customer case study and a pre-conference workshop to show how the use of big data and predictive analytics can help companies measure, understand, and improve their hourly workforce. To learn more about Evolv and to see a demo of Evolv’s solution, visit booth number 217 during the show.
On Wednesday June 6th at 2:45pm, Evolv and The Results Companies will co-present a case study demonstrating how data-driven hiring has transformed the Results Companies’ call centers, delivered enhanced customer experience and driven new business. The Results Companies is a global contact center outsourcer serving Fortune 500 companies with 5,000 customer service reps (CSRs) located in the U.S., Mexico and the Philippines.
Evolv will also deliver a two-part interactive workshop, first demonstrating why survival curves, not turnover, are the right metric to use when measuring workforce tenure. Secondly, Evolv will discuss which small changes in sourcing strategy will help increase candidate flow and ensure companies zero in on the best and brightest performers. The pre-conference session, taking place Tuesday, June 5th at 2:30pm, will also cover how to use Behavioral Descriptive Interview (BDI) techniques to find strong candidates.
Evolv’s cloud-based talent management solution helps companies reduce the cost and improve the quality of their hourly workforce. Evolv brings together I/O Psychology, Econometrics, Big Data, and Machine Learning technology to deliver significant reductions in short-term attrition, increases in productivity, and surprising workforce insights. The result is a lower-cost, higher-quality workforce that is tuned to each client’s unique needs.
Call Center Week is the fastest growing call center event in the world, providing attendees with the tools and insight needed to execute innovation in a multi-channel environment. For more information on the show, visit http://www.callcenterweek.com.
Evolv utilizes big data predictive analytics and machine learning to optimize the performance of global hourly workforces. Evolv’s SaaS-based analytics platform delivers actionable decision support throughout the employee lifecycle. The solution identifies improvement areas, then systematically implements changes to core operational business processes, driving increased employee retention, productivity and engagement. Evolv delivers millions of dollars in operational savings on average for each client, and then guarantees its impact on operating profitability. For more information, visit http://www.evolvondemand.com or call 866.971.4473.