“Being recognized for 14 straight years by the New York State Public Service Commission is an important accomplishment,” said Dave Pistacchio, President, Optimum Lightpath
Jericho, NY (PRWEB) June 07, 2012
Optimum Lightpath®, a market leader in Ethernet-based communication solutions for New York metropolitan area businesses, today announced that it has received the New York State Public Service Commission Commendation for Excellent Service for the 14th consecutive year. The Commission commendation recognizes telecommunications providers that consistently provide the highest levels of service and quality to customers in New York State.
Optimum Lightpath has been commended by the Commission every year that it has been reviewed. During that time, the company has considerably expanded its New York area metro network, developed a comprehensive product lineup to serve a broad range of mid-market and large customers, and earned a reputation for customer service excellence.
Partnering With Customers To Innovate And Advance
“Being recognized for 14 straight years by the New York State Public Service Commission is an important accomplishment,” said Dave Pistacchio, President, Optimum Lightpath. “What we’re most proud of is that this commendation further confirms that our customers continue to receive the highest level of support and service, and know that they can count on us to be a true partner in a competitive business environment.”
Optimum Lightpath has maintained its market leadership status through close collaboration with customers to develop new products, network and technology solutions that meet the distinct needs of specific verticals or individual businesses. These innovative products are helping customers get where they want to go by making communication and collaboration easier, addressing new workforce trends, reducing costs and removing limitations for businesses, while helping them run more effectively. As a result, businesses, media companies, schools, hospitals, financial traders and government entities are advancing faster than ever.
“Businesses in the New York metro area and the people who run them have many options when it comes to choosing a telecom provider,” said Pistacchio. “They want to work with a provider that will be a partner, not just another vendor. Optimum Lightpath is answering the call by listening to the needs of its customer base and responding with the products and service that truly helps them advance.”
Investing In Excellent Service
Throughout the past year, Optimum Lightpath has expanded its network and debuted several new products to help customers transform the way they work. Today, Optimum Lightpath’s network connects more than 5,000 buildings and spans more than 4,700 fiber route miles, putting companies throughout the New York metro area in position to take control of their telecommunications services, cut costs and do more. New products announced within the past year include Next-Generation Hosted Voice, Conference Bundle, Uncompressed HD Managed Video and Private Fiber Service.
The New York Public Service Commission’s commendation recognizes excellent service based on providers’ performance in relation to service quality standards it has established. The criteria used to grant a commendation for excellent service included an evaluation of customer trouble report rates and are based on the low number of consumer complaints received by the Commission.
About Optimum Lightpath
Optimum Lightpath, a division of Cablevision Systems Corporation (NYSE: CVC), is an industry leader in providing advanced Ethernet-based data, Internet, voice, video transport solutions and managed services to businesses across the New York metropolitan area. Optimum Lightpath’s Network is a highly reliable, resilient, and scalable fiber-to-the-business-premises network extending more than 4,700 route miles connecting more than 5,000 fiber-lit locations. Exclusively focused on meeting customer needs in the world’s largest business market for 20 years, Optimum Lightpath has been continually recognized for its high level of customer service. For 14 straight years, the New York State Public Service Commission has given Optimum Lightpath its Commendation of Excellence. Optimum Lightpath has received many industry awards for innovation and leadership, most recently being named the 2011 North American Regional Service Provider of the Year by MEF. For more information, visit http://www.optimumlightpath.com.