Baltimore, MD (PRWEB) June 07, 2012
Velaro, the multi-award winning live chat software-as-a-service provider for contact center and sales and marketing customers, today announced the launch of the Live Chat SuiteApp for NetSuite SuiteCommerce. Built using NetSuite’s SuiteCloud computing platform, the new SuiteApp gives NetSuite users a new option to connect directly with their customers through the live chat interface, incorporated into SuiteCommerce, the new NetSuite commerce-aware cloud platform that enables businesses to manage B2B and B2C transactions regardless of touchpoint (website, smartphone, tablet, social media).
“NetSuite is on the leading edge when it comes to developing cloud-based solutions, and we are excited to be integrating our click-to-chat software within NetSuite’s SuiteCommerce,” said Jeff Mason, Vice President of Marketing, Velaro. “This integration enables us to accelerate our move to the cloud, while allowing our customers to benefit from NetSuite’s powerful cloud-based commerce solution.”
WORKING WITH NETSUITE
Using Velaro’s Live Chat SuiteApp, customers can create leads, contacts and support cases and save them directly to NetSuite from the Velaro chat window. During a chat with a potential customer, the conversation can be passed directly from the chat back into NetSuite, enabling lead generation and the ability to archive chat transcripts right from the chat window. Customers can also immediately track users by their IP address and match that to the record in the NetSuite system, providing real-time access to user account information.
“Velaro’s Live Chat SuiteApp can help NetSuite customers increase Ecommerce conversion rates by allowing online shoppers to get their questions answered while they shop,” said Raghu Gnanasekaran, Senior Director Ecommerce Business Development at NetSuite. “The Live Chat SuiteApp is also an invaluable tool for customers with support organizations because it tightly integrates chat with NetSuite’s case management system.”
About NetSuite SuiteCommerce
NetSuite SuiteCommerce is at the heart of NetSuite Commerce as a Service (CaaS), which enables businesses to manage their interactions with consumers via a cloud platform and deliver the desired customer experience, using any touchpoint (website, smartphone, tablet, social media , directly on the core NetSuite ERP/CRM business management application. For more information about NetSuite SuiteCommerce, please visit http://www.NetSuite.com/suitecommerce.
About SuiteCloud and SuiteCloud Developer Network:
NetSuite’s SuiteCloud is a comprehensive offering of cloud-based products, development tools and services designed to help customers and commercial software developers take advantage of the significant economic benefits of cloud computing. Based on NetSuite, the industry's leading provider of cloud-based financials / ERP software suites, SuiteCloud enables customers to run their core business operations in the cloud, and software developers to target new markets quickly with newly-created mission-critical applications built on top of mature and proven business processes. The complete SuiteCloud offering includes NetSuite’s multi-tenant, always-on SaaS infrastructure; the NetSuite Business Suite of applications (Accounting/ERP, CRM and eCommerce); and the NS-BOS Development Platform.
The SuiteCloud Developer Network (SDN) is a comprehensive developer program for Independent Software Vendors (ISVs) who build apps for SuiteCloud. Visit http://www.suiteapp.com for more information about third-party solutions for NetSuite, a single-source online marketplace where NetSuite customers can find applications to meet specific business process or industry-specific needs. For more information on SuiteCloud and the SDN program, please visit http://www.netsuite.com/developers.
Founded in 2000, Velaro is an established leader in click-to-chat, click-to-call, and intelligent engagement. Velaro won independently rated live chat awards in '05, '06, '08, '09, '10 and 2011. With 99.98% uptime guaranteed, companies currently benefiting from Velaro's solutions include LG Electronics, Blue Cross Blue Shield, HTC, Lillian Vernon, MarketStar, and Experian. Visit http://www.velaro.com for more information.
For more information about NetSuite, please visit http://www.netsuite.com
NOTE: NetSuite, the NetSuite logo and SuiteCommerce are service marks of NetSuite Inc.