Southfield, MI (PRWEB) June 07, 2012
Consumers from across the country have contacted the Better Business Bureau (BBB) Serving Detroit & Eastern Michigan alleging poor business practices against the Outdoor Fun Store, including failure to ship products, shipping incorrect items, and failure to refund money for items not received. All complainants have indicated that they have made numerous attempts in writing and by phone to contact the company but have not been successful in reaching company representatives.
One complainant is The Osage Nation from Pawhuska, OK who ordered equipment from the Outdoor Fun Store to be used by a tribal family preservation unit that helps tribal families in crisis. The tribe contacted WDIV’s “Ruth to the Rescue” producers and the BBB for help.
“We made two payments totaling $6,578.44, but have not received any of the playground equipment. We have made numerous calls and sent a demand letter which have all have gone unanswered. The money for the equipment was originally federal grant funds; therefore, the Osage Nation had to reimburse the grant with its own funds. We are hoping that WDIV and the Better Business Bureau can help us recoup our money,” Clint Patterson, Assistant Attorney General, Osage Nation.
Another complainant also contacted WDIV’s “Ruth to the Rescue” producers about her purchase of playscape accessories that she never received despite phone calls, emails and an in-person visit to the store. However, after this WDIV report, she was refunded her money, while all other complaints have yet to be resolved.
Following the WDIV report, the Better Business Bureau reopened all complaints and contacted the owner via certified mail. To date the company has failed to respond to any complaints and currently has an “F” rating on their BBB Business Review.
The Better Business Bureau warns buyers to be wary of doing business with the Outdoor Fun Store until they have shown good faith in responding to and resolving all customer complaints. The business in question is based in Canton and operates at the following address:
Outdoor Fun Store
8551 Ronda Drive
Canton, MI. 48187
Consumers are also encouraged to start their search for trusted vendors and other businesses at the Better Business Bureau website where they can research any business prior to purchasing or entering into a contract.
The Better Business Bureau Serving Detroit & Eastern Michigan is a non-profit organization with the purpose of promoting trust in the marketplace by assisting in the protection of consumers and businesses from fraud and unethical business practices. In addition to its recognized dispute resolution services, the BBB maintains reliability reports on the customer service history of more than 80,000 local businesses and provides consumer education materials on numerous topics. The BBB provides its services free to the public and its service territory stretches across Eastern Michigan from Ann Arbor through Metropolitan Detroit, Lansing, Flint, upward to Alpena, and covers the entire Upper Peninsula of the state.