It takes a Uniblue support agent on average just 17 seconds to respond to a new chat request from a customer
Valletta, Malta (PRWEB) June 13, 2012
As one of the leaders in the utility software industry, Uniblue’s universally popular PC performance programs, SpeedUpMyPC, DriverScanner and Powersuite have received numerous awards combined with excellent feedback from reviewers and customers since launch. Having consistently evolved, the software has assisted millions of novice and expert PC users to counter deterioration in their machines’ performance.
Feedback from Uniblue customers has been invaluable in steering in-house product development. This long-term philosophy has now been recognized by LivePerson - the leading authority on chat-based customer support - having rated Uniblue the highest score for the quality and availability of chat-based services to clients.
With millions of customers around the world, Uniblue provides real-time, localised chat help in English, German, French and Japanese. It takes a Uniblue support agent on average just 17 seconds to respond to a new chat request from a customer; in fact, on average, chat clients’ queries are finally resolved in just over 6 minutes.
Uniblue’s multi-lingual support team is based in-house at the company’s Head Office in Malta, and Frank Attard, Support Manager enthuses, “I’m extremely proud that our dedication to our valued clients has been recognized by LivePerson. Our customers are consumers based across the globe, and we strongly believe that it’s of utmost importance to respond to any queries or technical questions promptly and this can be seen in our average response and resolve times. As we are a company that provides highly-rated PC performance software, we also provide customers with the best possible service when it comes to support”.
Since its launch in 1995, LivePerson has grown to become the principal service provider of chat-based customer service solutions globally with more than 8,500 corporate clients. Uniblue has partnered with the New York headquartered organization since 2008 in order to provide immediate solutions to customer queries. LivePerson rates the live chat service of its corporate customers, such as Uniblue, using a unique system that measures the consistency, quality and availability of their live chat provision, and Uniblue is delighted to announce that it has been rated at the highest level available for such services. The 5-star ranking is based on key indicators such as the time taken for customer support agents to respond to chat requests and other factors impacting on the overall online customer service experience when dealing with Uniblue.
You can read more about Uniblue’s LivePerson rating here.
Uniblue Systems Ltd is creator and provider of award-winning software products designed to deliver superior performance and stability to PCs everywhere. Uniblue has risen to be known as the thought leader in the utility software market. The company’s products, services, free resources and help guides such as Processlibrary.com are recommended by IT experts as definitive reference points for ensuring consistent computer functionality. Uniblue is a customer-oriented company and provides support in several languages. Uniblue software benefits don’t end at great software; customer satisfaction is a priority which Uniblue takes pride in.
Uniblue offers a 60 day money back satisfaction guarantee.
Uniblue is a Microsoft Partner Independent Software Vendor with a Gold competency.
Microsoft is a trademark of the Microsoft group of companies. All other trademarks are the property of their respective owners.
LivePerson, Inc. (Nasdaq: LPSN) offers a cloud-based platform that enables businesses to proactively connect in real-time with their customers via chat, voice, and content delivery at the right time, through the right channel, including websites, social media, and mobile devices. This "intelligent engagement" is driven by real-time behavioral analytics, producing connections based on a true understanding of business objectives and customer needs.
More than 8,500 companies rely on LivePerson's platform to increase conversions and improve customer experience, including Hewlett-Packard, IBM, Microsoft, Verizon, Sky, Walt Disney, PNC, QVC and Orbitz.
LivePerson received the CODiE award for Best Content Management Solution in 2012 and for Best Ecommerce Solution in 2011, and has been named a Company of the Year by Frost and Sullivan in 2011. LivePerson is headquartered in New York City with offices in San Francisco, Tel Aviv, Atlanta, London and Melbourne, Australia.
For more information, please contact the press team at Uniblue: press (at) uniblue (dot) com