Tel Aviv, Israel (PRWEB) June 13, 2012
Commit Business Solutions Ltd., creators of CommitCRM™, a leading professional services automation (PSA) software solution for small to medium-sized IT businesses, has partnered with GFI Software, working with their award winning remote monitoring and management solution, GFI MAX, to create a brand new integration to benefit managed services providers (MSPs).
CommitCRM, an easy-to-use and comprehensive PSA, and GFI MAX, a hosted remote management and monitoring (RMM) and antivirus software, were both specifically designed to automate and expedite the entire workflow of IT Support companies and MSPs.
GFI and Commit partnered in order to empower their users and provide IT support companies and MSPs with a powerful end-to-end solution to manage their entire IT workflow, from monitoring customers devices to automating service ticket management, and streamlining resolution and billing activities.
The new CommitCRM-GFI MAX direct integration helps mutual users monitor and oversee all of their customers’ devices across both systems as a unified solution from from which they manage customer details, billing agreements and charges for invoicing. The integration gives MSPs the power to sync GFI MAX Site and Device information with CommitCRM Accounts and Assets in real time, saving them time and reducing duplicate and data entry errors. Also, GFI MAX monitoring events are automatically synced with CommitCRM, so, when GFI MAX reports failed checks, new tickets are automatically generated in CommitCRM. When the checks pass, notes are automatically added to the respective tickets so that technicians can close the tickets and add appropriate charges.
“By consolidating all operations related to service tickets and RMM events into an integrated solution, MSPs are able to save time, increase their efficiency and become more competitive,” said Maayan Porat, CEO of Commit Business Solutions. “With the CommitCRM-GFI MAX integration, we are able to provide to IT professionals with an affordable and simple way to provide customers with prompt and meticulous service,” he added.
“The two key tools for an IT Services business are their RMM tool and their service management tool and having these two tools work together in a seamless and efficient way is a very substantial operational enabler,” agreed Dr. Alistair Forbes, General Manager, GFI MAX, adding “The CommitCRM integration with GFI MAX RemoteManagement provides this and will help our shared customers to focus on growing their businesses with confidence that they can deliver great service and high levels of internal efficiency.”
For more information about CommitCRM™, please visit: http://www.CommitCRM.com.
For more information about GFI MAX RemoteManagement™, please visit: http://www.gfi.com/maxrm.
About Commit Business Solutions Ltd.
With thousands of IT professionals using its CommitCRM system worldwide, Commit Business Solutions Ltd. a leading provider of professional services automation (PSA) solutions designed specifically for small to mid-sized IT businesses, including IT services providers, managed services providers (MSPs) and computer repair businesses. CommitCRM provides a centralized, easy-to-use system in which IT professionals can manage their entire workflow more efficiently. Commit also offers a customer oriented business model that translates to them releasing multiple software upgrades every year. For more information about Commit Business Solutions and their product, please visit http://www.CommitCRM.com and http://www.CommitCRM.com/blog.
About GFI MAX RemoteManagement™
GFI MAX, part of GFI Software, offers award-winning hosted Remote Management and Email Security software solutions - built specifically for IT Support Companies and MSPs. GFI MAX RemoteManagement is a powerful, integrated MSP suite offering companies hosted remote monitoring and management (RMM), managed security and managed online backup - all from a single dashboard. Quick and easy to set up, IT Companies can manage and monitor servers, workstations and networks, deliver remote support, asset and inventory tracking, patch management and client reporting with integrated managed antivirus and managed online backup solutions included. For more information visit http://www.gfi.com/max . For additional Managed Services resources from GFI MAX visit http://www.mspbusinessmanagement.com