Topp Solutions Implements ServiceCentral for Service Management Solution

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The right choice for us with its seamless repair and flexible workflow support features...

Atlanta, GA (PRWEB) June 12, 2012

Today, ServiceCentral announces that Topp Solutions, a leading wireless logistics company specializing in product repair and remanufacturing, has implemented ServiceCentral’s service management software solution to manage all product repair and service activities. Based in Miami, Florida, Topp Solutions provides a complete range of wireless device repair and logistics services for wireless manufacturers and carriers.

Kemer Pino, the Vice President of Topp Solutions comments, “I’ve worked with the ServiceCentral system before and was confident it would be the right choice for us with its seamless repair and flexible workflow support features, as well as the inventory and reporting capabilities.” The solution will give Topp the ability to customize all workflows to meet client requirements while also providing internal performance metrics and accurate reporting. Pino continues, “Being able to work with the ServiceCentral team again has been great. They’ve given us great insight to more efficiently managing our operations as well as shown great dedication to making this partnership a success.”

Steve Teel, President of ServiceCentral, states “ServiceCentral is extremely pleased to bring its expertise in both service management solutions and the wireless device service chain to Topp Solutions, and we look forward to expanding our relationship.”

About Topp Solutions
Topp Service Solutions is a leader in cellular authorized repair and refurbishing as well as a large-scale remanufacturer of OEM products. It operates remanufacturing facilities totaling over 25,000 sq. ft. facility in Miami, Florida. This ISO9002 certified plant utilizes state of the art technology and innovative finishing processes that restore the value and function to electronic returns of all kinds. For more information, please visit http://www.toppcompanies.com.

About ServiceCentral Technologies, Inc.
ServiceCentral provides web-based reverse logistics and service management software solutions that enable businesses to streamline workflows and track product returns, warranty, service, repairs & parts through the entire post sales service chain. The software suite is for use anywhere service and repair activities occur including repair depots, authorized service centers, service counters, retail stores, call centers, and online channels. Established in 1991, ServiceCentral has spent more than 20 years acquiring deep, practical knowledge of the unique requirements and challenges facing the after-sales service and repair of product in the Telecom, Cellular/Wireless, Cable/MSO and Consumer Electronics Industries. ServiceCentral is a private company headquartered in Atlanta, Georgia, USA, with distributors in Europe, Latin America and Asia Pacific. For more information, please visit http://www.servicecentral.com.

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