This certification highlights our breadth of expertise, and customers and prospects can feel confident that when modifications are needed, they have the skilled resources necessary to assist them, said Goette.
Minneapolis, MN (PRWEB) June 12, 2012
Spanlink Communications, a Cisco partner focused on designing, implementing and supporting contact center and customer collaboration solutions, announced today at Cisco Live that it has achieved the Cisco Master Managed Services Certification, and the Cisco Powered Managed Unified Communications designation. Both accomplishments recognize Spanlink’s investment in the ITIL® processes, practices and tools necessary to provide high-quality managed services.
“Technology needs and system requirements can shift quickly, and though the technology itself is nimble enough to handle the changes, allocating the resources, ensuring the resources are skilled in the appropriate areas and setting aside the proper time to make the changes are often our customers’ biggest challenges. That’s where Spanlink Managed Services comes in,” said Lisa Goette, director of customer support services at Spanlink. “This certification highlights our breadth of expertise, and customers and prospects can feel confident that when modifications are needed, they have the skilled resources necessary to assist them.”
As a Cisco Master Managed Services Certified Partner, Spanlink has demonstrated the ability to deliver sophisticated solutions, met stringent requirements that reflect a depth of capabilities and endured an independent audit by an objective third-party auditor.
In addition to the requirements above, Spanlink was also required to offer at least two managed services to support Cisco solutions. Spanlink surpassed this requirement by offering the following managed services:
› Spanlink’s Safeguard Suite, including:
- Monitoring Tools
- Daily Configuration Audits
- Hourly Network Drills
- Trunk Usage and Capacity Reports
› Dedicated Service Account Manager
› Support Services to Ensure High-Availability
› Moves/Adds/Changes/Deletions (MACD)
› Script Modifications
› Configuration Management
› Annual Disaster Recovery
› Quarterly Service Review
› Quarterly Patch Installation
“Spanlink’s investment in the Cisco Master Managed Services certification ranks it among an elite group of channel partners with the resources to deploy, manage and support services for multiple technologies,” said Edison Peres, senior vice president of worldwide channels at Cisco.
Visit Spanlink this week at Cisco Live in the Cisco Cloud Partner Pavilion, #1582, pod P8 to learn more about Spanlink managed services, and get an update on Spanlink's partnership with Convergys Corporation to provide a comprehensive cloud-based contact center solution.
About Spanlink Communications
Spanlink Communications is a leading provider of Cisco contact center and customer collaboration solutions. With more than 23 years of experience, Spanlink helps companies exploit the benefits of virtual unified communications networks for business transformation. Spanlink applies expert advising, deployment, integration and managed services to tailor each customer’s solution and support plan to its business needs. Spanlink is at the forefront of helping organizations understand how to leverage their contact center to monitor and proactively respond to Social Media to engage customers and prospects. Spanlink is a Master certified Cisco partner serving businesses of all sizes. Find news and information at http://www.spanlink.com. Follow Spanlink on Twitter at http://www.twitter.com/spanlink.