All of this is for one goal and that’s to give our customers the personal touch they deserve.
Old Saybrook, Connecticut (PRWEB) June 14, 2012
FCP will be offering even lower pricing, free shipping, and continued improved customer service, through the FCP eCommerce websites, FCP Euro and FCP Import.
When making the announcement, CEO, Scott Drozd noted FCP’s continued commitment in working hard to pass savings onto its customers, while making customer service a priority, stating, “Customers were asking for free shipping, so we found a way to add that option and lower our prices at the same time. We always are listening to our customer’s feedback. We consider ourselves a team with them. For example, some customers only need a small gasket or nut for a small repair and they don't want to spend more on shipping the part than the actual cost of the part. They shouldn’t and at FCP, they don’t have too.”
FCP Euro president Nick Bauer also spoke further about FCP’s commitment to constant improvement in FCP’s customer service.
“We pride ourselves on surrounding FCP with knowledgeable and hardworking call center representatives. Our sales reps are cross-trained, not only in sales, but in our customer service and products. We do this in order to have a staff that can answer product and sales questions on the first call and never waste anyone’s time. We hate being on hold and passed around in our shopping experiences and we know our customers do too.”
With more trained reps handling calls at FCP, it will free up certified techs to field more technical questions and give out more advice.
“This is a service FCP has been offering, and it’s a basic one many places don’t,” Bauer said.
FCP is also in the process of creating a separate returns department and investing in a new phone system to speed up its service offering even more.
“If a customer ever has issues with a part, they can deal with one department that specializes in quality, service, and making sure refunds are issued back to the customers within 24-48 hours, as well as allow them to make sure our call center representatives handle each call in a professional timely manner,” Bauer said. “This will be an added improvement to our customers with increased efficiency and shorter hold times.”
“FCP will continue fielding and answering all incoming emails and questions on nights and weekends, so our customers can get the quickest response we can provide. I want FCP to be the best shopping experience, and we work on giving our customers just that,” Bauer said. “All of this is for one goal and that’s to give our customers the personal touch they deserve. It’s to maintain the highest level of customer service and prices from start to finish.”
About FCP Euro and FCP Import
FCP is dedicated to providing the highest quality OEM and aftermarket auto parts at the lowest prices in the automotive marketplace. FCP Euro delivers BMW, Volvo, Volkswagen, Audi, Mercedes and Saab auto parts to its customers throughout the world, while it’s sister company FCP Import offers Toyota, Nissan, Honda, Hyundai, Subaru and Kia auto parts to it’s worldwide audience. FCP orders many of its parts direct from the manufacturer and ships from their warehouse in Old Saybrook, Connecticut. This allows FCP to pass the savings along to their customers and provide them with the best possible deals on the full range of auto parts for virtually all European and Asian makes.
Call us toll free at 877-634-0063 or check us out on FCP Stores!