Salem Remodeling Company Wins Prestigious Award

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Star Builders LLC, a licensed, bonded Salem, Oregon remodeling and custom home contractor, recently won an award from the Oregon Remodelers Association for Residential Universal Design. The 2012 award follows a previous award in 2011 for residential exterior - specialty.

The Residential Universal Design is awarded to the remodeling company that shows outstanding achievement in making changes in residences that makes them usable by people of all ages and physical capabilities, such as accessible entrances, modified floor plans, barrier free kitchens and baths and smart home technology (features for electronic devices),

Jason Robertson, owner of Star Builders, LLC, has been around construction sites his whole life. His grandfather was a builder, his father was a builder, and now he's continuing the family tradition. Jason's family has a long, proud history of working with accessibility issues. For over thirty years, his father built large-project retirement facilities.

"Sometimes it's the simple jobs that makes the biggest impact," according to Jason. "A customer asked us to remodel a bed and bath area for his father who recently had a stroke and had lost some mobility. His dad needed a caregiver and the current home he lived in just wasn't designed for his father's condition. It was an unsafe environment for Dad and for the caregivers. It put both of them at risk for injury. It seemed like a standard remodel - widen some doors, install a roll-in shower, move a toilet, and take out a wall. It seemed simple enough until I saw how much the remodel meant to the customer and his dad. The changes in Dad were something. It meant a lot to us to see him enjoy being back at home and knowing he'd be able to stay in his own home rather than have to move out. Seeing the impact that this simple remodel made on this family and how much it meant to them was my inspiration to launch the Accessibility Remodels Program."

The success of the Star Builders Accessibility Remodels Program is the reason why they won the award for Residential Universal Design. The program incorporates a wide range of remodeling services that can be both customized for the customer and be "universal" so that if the home is sold the remodeling changes will be compatible with the new owners. Any builder can install a few handbars. However it takes experience and craftsmanship to make changes that keep the character and design of the home intact while still satisfying the customer's needs.

What are the components that make a remodeling company win an award? In addition to the specific project that was nominated and then selected for the award, how a company is managed, how they treat their customers, their commitment to the industry, and their experience and background all contribute to the type of performance that takes them to the top of the industry in their specialties. Star Builders seems to meet all of the above and then some.

Star Builders has a legacy that has a long timeline. The owner-contractor, Jason Robertson, a former U.S. Marine, follows a tradition in his family lineage that includes four generations of builders and contractors. In addition to being a member of the Oregon Remodeling Association, he is a builder director for the Home Builders Association of Marion and Polk Counties, a member of the Salem Greater Area Chamber of Commerce, the Salem Contractors Exchange, and the National Association of Home Builders.

All of Star Builders projects fall under a five star pledge to each of his customers that is closely adhered to by Jason Robertson and his team. The five pledges are 1) Professionalism - to conduct ourselves as dedicated professionals, 2) Excellence - strive to do better than ordinary., 3) Commitment - a pledge to meet the needs of our customers, 4) Respect, appreciate and treat all individuals with courtesy and dignity, 5) Honesty - uphold truthfulness and fairness in dealing with others. The pledges are more that text on their new redesigned web site. They are "A pledge we live by", according to Jason.

Rave reviews and positive testimonials are frequently sent in to Star Builders from their remodeling and custom home building customers. One example of a testimonial is typical of the feedback received for a job well done.

"From the very beginning you were there to build the home we dreamed of. You and all of your team did an excellent job. Please pass on our thanks to everyone that had a part in building us this fine home. Our friends all comment on the excellent workmanship. Special thanks to Craig for the design work. He gave us what we asked for. The bonus room, the balcony and let's not leave out the garage, all awesome. This house is all we had hoped for. Again thanks to you and your team."

Star Builders publishes a national blog titled Remodeling Revisited that focuses on specific remodeling topics such as "Remodeling with Tile: Rethinking Natural Stone", "Bathtubs Unplugged", and "Cement, Quartz, or Granite - Which Countertop is Better?", A Twitter account is also managed by Star Builders titled Remodeling News. Tweets about industry news, facts, and topics are posted regularly and also appear on the home page of their web site.
The new redesigned web site of Star Builders features the cover of the Oregon Remodeling Association magazine as well as stunning photography of various home exteriors and interiors. A large photo gallery features many photos of various categories of remodeling including kitchens, bathrooms, interior living, exterior spaces, home office, accessibility, professional installations and painting. Star Builders can be located on Google maps both for Salem - ( - and Keizer - ( , Oregon.

About the ORA:
The Oregon Remodelers Association, established in 1952, is the only trade association in Oregon dedicated exclusively to the residential remodeling industry. ORA is a proud chapter of the National Association of the Remodeling Industry (NARI). NARI provides benefits at the national level such as education, certification, website promotion, events and publications.

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