Training Solutions Conducts First Training in Amsterdam

Share Article

Training Solutions conducts first customer service excellence training for corporate flight attendants in partnership with FACTS Training in Amsterdam.

Swiss based corporate flight attendant education specialist Training Solutions welcomed corporate flight attendant Nr. 570 to a customer service excellence and soft skills training course in Amsterdam. This training is conducted in partnership with Aircare FACTS Training and is followed by three-day crewmember emergency procedure training.

Combining our training is a great advantage for corporate flight attendants who wish to participate on both training courses, as this can be achieved within 5 days, says Dietmar Duller, the founder & course leader of Training Solutions. European and Middle East corporate flight attendants do not need to travel to the United States anymore if they wish to obtain world class training, which saves their company time and money.

Courses begin with one-day customer service excellence training that covers a range of topics including introduction to silver service, precision in table setting, serving luxury food items, details make the difference and correct opening of Champagne and wines. The soft skills training on the second day includes corporate identity, handling difficult situations, introduction to etiquette and manners, creating a customer-focused environment, cultural awareness and exceeding customer expectations. Emergency procedures, land evacuation and water ditching, crew communication, hypoxia awareness, smoke, fire, inflight medical training and more are part of the three-day course curriculum that follows.

All Aircare FACTS courses have unique, human-factor based modules that are designed to provide business aviation crewmembers with the most thorough emergency, medical, evacuation, and safety programs available while using the most innovative training equipment offered in the corporate aviation industry.

Corporate flight attendants face many challenges, and business aviation companies realize that investing in them is a good thing, as these ladies and gentleman have the most customer contact. Providing these ladies and gentleman with lasting knowledge, skills and tools to exceed the expectations of their clients will only help business aviation companies to become stronger and more competitive. Training courses are on hands- on or learning by doing, and all participants are constantly involved; The outcome is thus correspondingly high and the time flies.

About Dietmar Duller, Course Leader & Founder of Training Solutions.
Dietmar Duller founded Training Solutions in 2007 and specializes in corporate flight attendant training in customer service excellence and soft skills. Courses are aimed at European and Middle East business aviation companies who want to improve the performance of their flight attendants. Within 5 years, Dietmar Duller has conducted over 80 training courses, in which corporate flight attendants from 30 countries participated.

Public training open to flight attendants, is offered in Geneva and Amsterdam and culinary training is offered in partnership with leading business aviation catering company Alison Price On Air, in London. More information about Training Solutions at

About Aircare FACTS Training
Aircare FACTS Training is recognized as the most experienced and respected crew member safety, medical and emergency training institution in business aviation. All Aircare FACTS courses have unique, human factor based modules that are designed to provide pilots and flight attendants the most thorough emergency, medical, evacuation and safety programs available while using the most innovative training equipment offered in the corporate aviation industry. Aircare FACTS Training - Train to Save. Train to Survive. More information about Aircare FACTS can be found online at

Share article on social media or email:

View article via:

Pdf Print

Contact Author

Dietmar Duller
Training Solutions
0041 79 216 87 09
Email >