With a proven ability to manage highly productive teams, Lori will maintain a client-focused perspective and deliver an enhanced customer experience by coordinating efforts across multiple internal departments.
Reston, VA (PRWEB) June 20, 2012
Harmony Information Systems Inc., the leader in integrated health and human services management, announced today the appointment of Lori Wise to the new role of vice president, customer success. Wise brings more than 30 years of healthcare management experience and a passionate commitment to service excellence to Harmony. As vice president of customer success, she will lead all customer-facing teams, including onboarding, training, best practices, customer support, technical services and account management.
“We are pleased to have someone with Lori’s deep healthcare and customer service background to be responsible for all facets of customer success,” said Joseph Sander, President and Chief Executive Officer of Harmony. “With a proven ability to manage highly productive teams, Lori will maintain a client-focused perspective and deliver an enhanced customer experience by coordinating efforts across multiple internal departments.”
Prior to joining the Harmony team, Lori was vice president of client experience for CodeRyte in Bethesda, Maryland where she was responsible for multiple service delivery and professional services teams. Lori has also served in executive roles for both publicly traded and privately held healthcare entities, where she developed and leveraged expertise in process improvement, operations and revenue cycle management. Lori is a former registered nurse who obtained a degree in business management and became board-certified by the American Board of Quality Assurance and Utilization Review Physicians.
“With an impressive array of leading human service agencies as customers, and a brand new suite of next generation software solutions, I am looking forward to building on what Harmony already has in place,” said Wise. “As the rapidly aging population is driving increased demand for long-term care, it is critical that we help our customers realize the full benefits of our solutions so they can meet consumer needs even as their budgets stagnate or decrease.”
Harmony Information Systems Inc., (Harmony), the leader in integrated health and human services management, provides comprehensive solutions that enable organizations to manage growing consumer caseloads with existing resources. The company’s end-to-end solutions manage the delivery of care for elders and intellectually disabled persons, enabling organizations to maximize outcomes while increasing service delivery efficiency, ensuring compliance with funding requirements, and automating Medicaid waiver processes. Harmony products are used by more than 900 state, local, and private provider human service organizations to manage both traditional and consumer-directed models of service. For more information on Harmony products and solutions, visit http://www.harmonyis.com or call us at 866.951.2219