This prestigious award reflects the signficant investments we've made to build a world-class customer service unit. It also reflects on our people, who we continuously develop and train to be among the best in the industry.
Fort Lauderdale, Fla (PRWEB) June 19, 2012
Cross Country Home Services (CCHS), one of the country’s leading providers of home warranty products and maintenance plans, was presented with a Bronze Stevie® Award in the “Customer Service Department of the Year” category at the 10th Annual American Business Awards (ABA) last night.
The American Business Awards are the nation’s premier business awards program. All organizations operating in the U.S.A. are eligible to submit nominations – public and private, for-profit and non-profit, large and small.
Nicknamed the Stevies for the Greek word for “crowned,” the trophies were presented to honorees during a gala banquet on Monday, June 18 at the Marriott Marquis Hotel in New York. More than 500 nominees and their guests attended. The presentations were broadcast live by the Business TalkRadio Network.
“It’s a great honor to be selected by the ABA for this prestigious award,” said CCHS Senior Vice President of Operations Mike Politz. “It reflects the significant investments in human and technology resources we’ve made to build a world-class customer service unit. It also reflects on our people, who we continuously develop and train to be among the most knowledgeable, professional and efficient in the industry.”
CCHS’s customer care staff is available 24 hours, 365 days a year and is dedicated to ensuring the highest level of service to make home management easy for its customers. The company has made significant improvements to the customer experience by adding more touch points during the purchase and claim transactions; more online services in response to the increased demand for information; and concentrated on improving its Net Promoter Score (NPS) through employee trainings and incentive programs. In a recent survey, 96 percent of customers said they would recommend CCHS products and services to family and friends.
More than 3,000 nominations from organizations of all sizes and in virtually every industry were submitted this year for consideration in a wide range of categories. Stevie Award winners were selected by more than 270 executives nationwide who participated in the judging process this year.
For the first time, The American Business Awards will be presented at two awards events: Monday’s traditional banquet in New York, and at a new tech awards event on Monday, September 17 in San Francisco. For the tech event, CCHS has also been named a finalist for “Information Technology (IT) Department of the Year.”
Details about The American Business Awards and the list of Stevie Award winners who were announced on June 18 are available at http://www.stevieawards.com/aba.
About Cross Country Home Services
Cross Country Home Services, Inc. (CCHS) is dedicated to making home management easy by offering a full selection of hassle-free, cost-effective home solutions, including warranty products and maintenance plans. Since 1978, the company has built a reputation for excellence and today is one of the nation’s leading providers of these products and services. Consumers can buy home warranties and home maintenance plans directly from CCHS or through select affinity partners in mortgage, banking, insurance, real estate and utilities industries. Products include some of the industry’s best known brands, including TotalProtect Home Warranty, Home Protect Warranty, Residential MD Home Warranty and HMS Home Warranty. The company’s customer care staff is available 24 hours a day, 365 days a year and is dedicated to ensuring the highest level of service. Homeowner needs are quickly resolved through a national network of over 40,000 service providers, the largest in the industry. Headquartered in Ft. Lauderdale, Fla., CCHS is a member of the Cross Country Group. To learn more about CCHS, please visit http://www.cchs.com.
About the Stevie Awards
Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about The Stevie Awards at http://www.stevieawards.com.