Richmond, Va. (PRWEB) June 20, 2012
AMC Technology, a leading provider of enterprise and contact center application integration software, announced today its AMC Contact Canvas Agent solution and its corresponding application adapters for Microsoft Dynamics, salesforce.com, SAPweb and Siebel applications, have achieved certificates of compliance with Avaya Aura Contact Center and Avaya Communication Manager. The solutions have been proven to integrate with the Avaya CTI providing automatic identification of customers and targeted screen population of the customer context.
AMC Contact Canvas Agent allows users to leverage legacy CRM applications as well as custom and database applications across a multi-channel communications framework. Features such as call controls and flexible screen pop are embedded within the CRM or as a separate tool, using AMC’s integration and Avaya’s CTI functionalities.
As a result of the certified integration with Avaya solutions, Avaya customers now have validated solutions with the business applications their agents use. “AMC continues to certify our solutions with Avaya to ensure interoperability and satisfy our customers’ business needs,” said Aimee Stinson, Director of Software Development. AMC is also a member of Avaya’s SPP Program, meaning customers can buy these validated solutions through Avaya as well. AMC also has certified integration with telephony platforms for Avaya’s Heritage Nortel products, as well as with Aspect and Cisco. All of AMC’s Avaya certifications can be found in the Avaya DevConnect Marketplace (https://www.devconnectmarketplace.com/amc-technology).
About AMC Technology
AMC Technology, LLC, is an industry leader in contact center and CRM integration with nearly 20 years of experience. AMC powers contact centers for customers around the globe through certified products and unparalleled expertise. AMC’s Contact Canvas™ product suite allows customers to integrate business applications and communications across the enterprise, from call center agents to knowledge workers and mobile staff. For more information, visit http://www.amctechnology.com or contact sales(at)amctechnology(dot)com or +1 (804) 419-8600.