Fredericton, NB (PRWEB) June 28, 2012
Teltech Africa, known for its service excellence and technical expertise in setting up contact centers, will supply Q-Suite based contact center solutions in Botswana and other southern African countries like Zambia, Zimbabwe, Namibia and South Africa. As the leading provider of Asterisk based call center software, Indosoft has a long successful history of deploying its ACD and Dialer software suite at call centers around the world, directly and through resellers. With the appointment of Teltech Africa as a certified reseller of Q-Suite, Indosoft gains a valuable partner for installing and supporting its industry leading ACD and Dialer software suite for Asterisk.
Along with essential functionality like skills based routing with queue prioritization for inbound and predictive dialer for outbound campaigns, Q-Suite comes with an array of tools to manage contact center operations. The powerful GUI based Dialplan builder for call flow routing and the agent customer interaction Script Builder, dramatically simplify the task of setting up new and sophisticated campaigns and inbound services. From detailed contact center reporting to supervisor console for real-time dashboard and quality monitoring, Q-Suite is a complete platform for both premise based and cloud contact center deployments.
"Primary considerations while setting up a contact center are cost, technology and deployment. We wanted to bring the cost and technology benefits of Asterisk to the contact center industry in Botswana and Southern Africa." says Quinton Lee Wijburg, Managing Partner of Teltech Africa. "The powerful call center functionality available from Q-Suite fully complements Asterisk PBX. We are impressed with its real-time monitoring, management reports and supervisor dashboards for overall call center management. In Q-Suite, we have found a complete and cost-effective contact center solution for implementing powerful ACD and Dialer functionalities."
"We are excited to have Teltech Africa as our certified resellers for Botswana" says Gabe Bourque, Chief Executive Officer at Indosoft. "Their rich Asterisk and VoIP background along with the knowledge of the call center requirements will greatly assist our expansion in the emerging African market. The growing demand for Asterisk based call center software around the world has created a favorable market for Q-Suite with its out-of-the-box features lowering cost, increasing productivity and providing value. The extensive CTI library with .NET and XML API as well as its Web API for Agent and Admin functionality provides the necessary flexibility required for the different markets."
About Teltech Africa
Teltech Africa is a Botswana based company that provides Call Centre solutions and software to the growing Southern African market. At Teltech Africa, “We believe in giving our clients reliable, versatile, valuable and cost effective call centre solution that caters to different markets. We believe that communication is key and an important area of professional growth in any business.”
Indosoft Inc. is the developer of Q-Suite, the leading call center software for the next generation hybrid telephony switch, Asterisk. We offer one of the most advanced and cost effective multi-tenant contact center technology platform which will future proof your investment. Q-Suite offers well developed Web services API and .NET API for CTI integration. Q-Suite is also available as white label solution for partners to re-brand.