Edison, NJ (PRWEB) June 24, 2012
RightAnswers, Inc., the #1 provider of knowledge management and self-service solutions, today announced the availability of a new webcast entitled “Improving IT Transformation and Business Initiatives with Knowledge Management & Self-Service.” Presented by George Spalding, EVP of Pink Elephant and Simon Yelsky, VP of Product Management and Client Support at RightAnswers, the webinar details how the ITIL process along with knowledge management & self-service will improve the success of all your business and IT initiatives within your organization.
If you could:
- Empower Your Users to be Self Sufficient
- Reduce the Calls to the Service Desk
- Increase the Productivity of Your Users
- Increase User Satisfaction Ratings with the Service Desk
- Remove the Pain of Upgrades and Changes
Wouldn't this be a priority?
In this stimulating and insightful webinar, Mr. Spalding and Mr. Yelsky explain how organizations are faced with critical IT and business initiatives including; new product launches, mergers & acquisitions, and enterprise application upgrades, just to name a few. And how the failure to properly prepare for these changes result in organizations wasting millions of dollars through inefficient knowledge management. The webinar provides practical advice on how to properly address these challenges with a full featured knowledge management platform that seamlessly integrates with all ITSM systems, ensuring the success of every IT transformation and business initiative you have.
Part of RightAnswers’ webinar series, “Improving IT Transformation and Business Initiatives with Knowledge Management & Self-Service” is archived for on-demand viewing at: http://www.rightanswers.com/about-us-news-events-webcasts-archived.htm
RightAnswers is the # 1 knowledge management and self-service solution provider, delivering their platform on-premise or via the cloud to optimize customer service and IT support operations. The company’s flagship software – RightAnswers Unified Knowledge Platform – is utilized by hundreds of clients and millions of users around the globe, including commercial enterprises, higher education institutions and government agencies. For more information, visit http://www.rightanswers.com , our LinkedIn page http://www.linkedin.com/company/rightanswers our blog at http://rightanswers.wordpress.com, our YouTube channel http://www.youtube.com/user/RightAnswersInc and follow us at http://www.twitter.com/rightanswers.