OpenDNS Enterprise: The Cloud-Based Security Service 100% of Surveyed Customers Would Recommend.

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OpenDNS shares unprecedented customer satisfaction numbers for leading malware and botnet protection service.

OpenDNS, the world's largest Internet-wide security network – making the Internet safer, faster and more reliable for tens of millions of people every day – today announced that OpenDNS Enterprise is carrying a wildly impressive 90 percent lifetime renewal rate among all customers. In simple terms, that means 90 percent of all OpenDNS Enterprise customers have elected to renew their OpenDNS Enterprise subscription at the end of their contract duration. In cases where customers have renewed their contracts multiple times, renewal rates are even higher. Further, 100 percent of surveyed OpenDNS Enterprise customers say they would recommend the service to other organizations.

OpenDNS is the leading provider of unique security services that use its DNS platform and intelligence to protect workforces around the world from malware, botnets, phishing and other nefarious traffic. As of May 2012, more than 50 million people around the world, including the employees of numerous Fortune 100 organizations that have chosen the service, rely on OpenDNS every day. OpenDNS users are deeply passionate about its technologies and cause and a great deal of growth is directly attributable to recommendations and advocacy.

OpenDNS Enterprise is gaining traction in business markets around the world because of its reliability and effectiveness, and also because of its innovative approach to securing customers’ networks and assets. The service uniquely blocks malware at the DNS layer and renders existing malware infections unthreatening by preventing infected machines from phoning home to their command and control. This both protects users and helps businesses prevent the leakage of sensitive data from their network. The service is lightweight, easy-to-deploy and easy-to-manage. OpenDNS Enterprise is one of the strongest areas of growth for OpenDNS and the service is being embraced by thousands of academic institutions and businesses, including some of the largest companies in the world.

“I would absolutely recommend OpenDNS Enterprise to organizations of all sizes,” said Charles Frost, head of network management for Thompson’s Honda, which replaced Websense with OpenDNS. “Management of OpenDNS Enterprise gives us incredible confidence that our network is protected but it’s so easy to use that our staff is no longer spending time managing network security.”

“We needed a solution that was easy-to-manage but still incredibly effective,” said Patrick Hooper, IT architecture services manager for Eastern Mountain Sports, using OpenDNS Enterprise at all 65 locations. “I would absolutely recommend OpenDNS to any SysAdmin who wants to stop fixing malware and start preventing it.”

“Since deployment, our employees are no longer burdened by dealing with distracting or harmful Internet sites and they’re able to better focus on what’s most important: serving our customers,” said Joe Hennessey, systems and technology director for RideNow Powersports, a 22-location business that switched to OpenDNS from iPrism. “I would recommend OpenDNS Enterprise to any organization that is looking to improve efficiency and reduce IT management costs.”

“Our experience with OpenDNS has been excellent and I would absolutely recommend the service to other SysAdmins and municipalities,” said Matt Cavanass, information and systems analyst for the City of Portland, Ore., which is using OpenDNS on public WiFi. “We saved time and money, integration was a breeze and we’ve heard zero complaints since deployment – In our line of work that means a service is doing a superior job.”

“I would certainly recommend OpenDNS Enterprise to others who want to centralize IT management and maximize resources, especially when dealing with multiple locations,” said Darrin Harper of Noel Leeming Group, the largest electronics retail chain in New Zealand, running OpenDNS at all 93 locations. “We count on it to protect thousands of customers visiting our stores every day and the reliability is top notch.”

“There’s no better, stronger indication of a service’s staying power than advocacy and recommendations from existing users,” said OpenDNS CEO David Ulevitch. “OpenDNS is exceptionally effective at doing what it says it will do: securing networks from costly malware and botnet threats with minimal management effort and resources. As a company we have a fixed focus on customer satisfaction and it shows in the numbers we share today.”

About OpenDNS
OpenDNS is the world's leading provider of Internet security and DNS services, enabling the world to connect to the Internet with confidence on any device, anywhere, any time. OpenDNS provides millions of businesses, schools and households with a safer, faster and more intelligent Internet experience by protecting them from malicious Web threats and providing them control over how users navigate the Internet, while dramatically increasing the network's overall performance and reliability. For more information about OpenDNS, please visit: http://www.opendns.com.

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Allison Rhodes
OpenDNS
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