Reston, Va (PRWEB) June 26, 2012
Contact Solutions, a leading provider of cloud-based customer self-service solutions, is offering the industry’s first-ever Continuous Improvement guarantee of customer experience and cost savings in the contact center. Backed by firm financial incentives, the Continuous Improvement guarantee ensures Contact Solutions clients of performance improvements based on increased customer experience scores and higher automation rates compared to benchmarked results.
Contact Solutions has also announced availability of Continuous Improvement Consulting. Based on the company’s award winning customer experience framework and continuous improvement methodology, the new consulting engagement offer from Contact Solutions helps enterprises more effectively manage, improve, and optimize customer self-service so they can increase customer satisfaction and reduce the cost of call center operations. Continuous Improvement Consulting delivers actionable recommendations, measurable improvement and, when implemented with Contact Solutions cloud-based customer self-service—guaranteed results.
“Enterprises that do not continuously analyze and improve their self-service systems often leave more than half of their potential savings on the table,” said Paul Logan, CEO of Contact Solutions. “We are leading the charge to take customer experience to a new level while reducing the overall cost to deliver customer service.”
“We believe our Continuous Improvement guarantee is the first of its kind in the industry,” Logan continued. “We can put our full confidence behind this guarantee because we have the patented technology, optimized solutions, and ten years of experience delivering superior performance and continuous improvement to our clients.”
About Contact Solutions
Contact Solutions invents real customer service. Our patented technology, optimized solutions, and culture of continuous improvement provide a more personalized customer experience. Guaranteed.
Our Continuous Improvement Methodology™ has improved the customer experience for every client — with an average CX rating increase of 27.4% — while lowering costs. This unique model quantifies the customer experience, enabling our clients to continuously improve performance and achieve ROI, year-after-year. Contact Solutions is one of the top-five largest hosted IVR providers in North America and the recipient of the Frost & Sullivan Product Differentiation Award. For more, visit http://www.contactsolutions.com.