Because of their consistent delivery of exceptional service even with the unplanned outages and major rollouts of clients, the ABShelp™ team have kept end-users up and running without a hitch.
New York, NY (PRWEB) June 28, 2012
ABS Associates, Inc. was presented with a Bronze Stevie® Award in the Customer Service Team of the Year - Computer Hardware & Services category in The 10th Annual American Business Awards last night.
The American Business Awards are the nation’s premier business awards program. All organizations operating in the U.S.A. are eligible to submit nominations – public and private, for-profit and non-profit, large and small.
Nicknamed the Stevies for the Greek word for “crowned,” the trophies were presented to honorees during a gala banquet on Monday, June 18 at the Marriott Marquis Hotel in New York. More than 500 nominees and their guests attended. The presentations were broadcast live by the Business TalkRadio Network.
For the first time, The American Business Awards will be presented at two awards events: Monday’s traditional banquet in New York, and at a new tech awards event on Monday, September 17 in San Francisco.
More than 3,000 nominations from organizations of all sizes and in virtually every industry were submitted this year for consideration in a wide range of categories, including Most Innovative Company of the Year, Management Team of the Year, Best New Product or Service of the Year, Corporate Social Responsibility Program of the Year, and Executive of the Year, among others. ABS Associates, Inc. was nominated in the Customer Service Team of the Year category for Computer Hardware & Services.
The winner of the Bronze Customer Service Team Award was the ABShelp™ Global Knowledge Center Team, recognized for consistently meeting 100% of Service Level Agreements (SLAs) for all of ABS’s helpdesk clients. Bob Koch, ABS’s President and CFO who accepted the award stated, “Not only did the ABShelp™ team prove itself a noteworthy candidate for excellence in customer service in 2012, but they continue to make us proud by meeting their SLAs month in and month out and in the process solidify our business relationship with new and existing clients.”
Stevie Award winners were selected by more than 270 executives nationwide who participated in the judging process this year.
“We’re delighted that the first of our two American Business Awards banquets honored so many deserving organizations and executives,” said Michael Gallagher, president and founder of the Stevie Awards. “It’s gratifying and inspiring to have received so many remarkable entries for this year’s competition. We’re looking forward to celebrating other Gold, Silver and Bronze Stevie winners at our new tech awards ceremony in San Francisco on September 17.”
“What the ABShelp™ team has accomplished this year has been nothing short of incredible,” said Stefan Schurman, ABS’s Director of Sales and Marketing, who was also present to receive the award. “Because of their consistent delivery of exceptional service even with the unplanned outages and major rollouts of clients, they’ve kept end-users up and running without a hitch. The success of our Service Desk makes my job much easier if I need to approach current clients for renewed business or for expanding opportunities within that account. Fortunately an achievement such as a Stevie Award speaks for itself.”
Details about The American Business Awards and the lists of Stevie Award winners who were announced on June 18 are available at http://www.stevieawards.com/aba.
About ABS Associates, Inc.
Founded in 1982, ABS Associates is a global IT solutions provider of helpdesk, desktop, managed hosting and network support and services. The mission of ABS is to make technology work for our clients, whether that means implementing an onsite or virtual helpdesk, hosting complex applications, or resolving problems with servers. ABShelp™, the company’s web-enabled global knowledge center, assumes the burden of IT support, eliminates distractions, and allows firms around the world to concentrate on achieving strategic business objectives. ABS delivers a 97%+ satisfaction rate and serves clients throughout North America and in 14 countries around the world.
About the Stevie Awards
Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about The Stevie Awards at http://www.stevieawards.com.