Highland Park, IL (PRWEB) June 26, 2012
OpinionLab, the pioneer and global leader in Voice of Customer (VoC) feedback, today announced that it has been named as one of Chicago’s most innovative companies by Crain's Chicago Business. The company ranked at the top of the list, ahead of regional giants Abbott Laboratories, Allstate Corp. and Experian, based on an independent analysis of the value and quality of its patents. OpinionLab currently holds 15 patents on major VoC advancements and has 15 patents pending in the areas of mobile feedback, advertising feedback and social media analytics.
"Our success is a direct result of our ability to continually innovate new capabilities and functionality that keep pace with changing consumer behavior," said Rand Nickerson, CEO of OpinionLab. "Nearly half of the Fortune 50 rely on us to help them deliver the best possible customer experience, and we are relentless about research and development on their behalf. It is a tremendous honor to be recognized for this effort, and I want to share it with our incredible clients and employees in Highland Park and around the globe."
OpinionLab ranked second overall on the list with five patents in 2011 and a score of 148.2. Over the past 12 months, the company has enhanced its VoC solutions with mobile customer feedback tools to make it even easier for mobile consumers to share comment cards with feedback directly with brands. Most recently, the company introduced industry-first capabilities that allow consumers to share photo and / or audio feedback with businesses at anytime, from anywhere.
The ranking, available here, is based on an exclusive analysis for Crain's by Ocean Tomo LLC, a Chicago-based boutique merchant bank specializing in intellectual property. Ocean Tomo evaluated 2011 patents awarded to 432 Illinois companies to determine those most likely to be maintained by the companies.
OpinionLab is the pioneer and global leader in Voice of Customer (VoC) feedback innovation with over a decade of success and 15 patents on major VoC advancements and has 15 patents pending in the areas of mobile feedback, advertising feedback and social media analytics. Starting with the familiar [+] feedback symbol, the company's end-to-end solution suite allows clients to improve the omni-channel experience with precise, real-time intelligence into what customers need and want. Nearly half of the Fortune 50 including Walmart, Bank of America, and Ford Motor Company, choose OpinionLab for actionable VoC insight across web, mobile, store and product touchpoints.