Louisville, Colo. (PRWEB) June 28, 2012
New Direction IRA, a leading provider of self-directed retirement plans, has extended its commitment to superior customer service by implementing a client representative model. The client representative model required New Direction IRA to more than double its staff to ensure all its clients had a personalized, primary point of contact.
The new client representative model allows for a continuous point of contact familiar with each client’s account history and specific needs. The client representatives are extensively trained and interface with the client on all subjects ranging from specific transactions, account strategy or general education on self-directed IRAs.
“Our clients appreciate the personal relationship they have with their client representative,” said Bill Humphrey, CEO at New Direction IRA. “Often that personal connection is missing with companies that provide retirement accounts. We wanted to change that to ensure that our clients understand the sometimes complicated process of a self-directed IRA and that they receive the highest level of service and support.”
New Direction IRA client representatives are knowledgeable education providers for prospective clients considering self-directed IRAs. They are also tasked with providing the highest level of support and attention to existing clients to ensure New Direction IRA is delivering on its overall commitment to quality, personal service for clients.
About New Direction IRA
New Direction IRA, Inc., a self-directed IRA plan administrator providing services for half a billion dollars in assets, also offers self-directed Health Savings Accounts and can be reached at 303-546-7930 or toll free at 877-742-1270. New Direction IRA teaches hundreds of free webinars and classes to educate new and experienced investors and professionals, so every person with an IRA can have access to the performance of the assets they want. Visit their website at NewDirectionIRA.com.