There is a definite trend towards remote engagement in enterprise software service delivery. Companies are realizing that ROI is noticeably higher when consultants are not brought onsite
(PRWEB) June 28, 2012
Intelestream, Inc., a leading provider in CRM consulting and CRM software as a service, today announced the successful implementation of intelecrm for UK firm HR Advantage. The cross Atlantic implementation serves as a model case study for remote CRM service delivery and for sales force automation relating to subscription based selling models.
The implementation began with determining HR Advantage business processes, primary use cases, and other needs through Intelestream UK partner SureLogic Solutions. HR Advantage next engaged in a Jumpstart Package, which began with Intelestream migrating and standardizing data from the client’s other systems. Due to the subscription based selling model used by HR Advantage, Intelestream enabled annual opportunities to be tracked on a monthly basis. Intelestream fully trained the HR Advantage team remotely and the deployment was delivered on time and on budget.
“There is a definite trend towards remote engagement in enterprise software service delivery. Companies are realizing that ROI is noticeably higher when consultants are not brought onsite,” commented Ray Stoeckicht, VP of Sales for Intelestream. “The implementation of intelecrm for HR Advantage is a prime example of how relatively complex enterprise CRM solutions can be delivered through the collaborative efforts of Intelestream’s team based in Chicago and our partners overseas.”
HR Advantage had been researching and evaluating CRM solutions for twelve months before selecting intelecrm. The company needed a system that would handle sales and marketing processes along with managing their existing customers and prospective clients. In order to accomplish this, the company needed to centralize and consolidate data sources into a single location, automate business processes, allow for easy follow-up reminders for renewals, and increase visibility and collaboration on post-sales interactions.
BUSINESS VALUE REALIZED
With a fully implemented CRM, HR Advantage has been able to report on various data points such as opportunities won and lost by month, calls per month, and contracts expired, while making better business decisions based on real-time data. A key component of the company’s subscription based selling model, the Contracts Module provides one central location for managing subscriptions and creates automated tasks for follow-ups, which increases renewals and secures recurring revenue. Tracking opportunities across the entire customer base, HR Advantage has been able to identify cross-sell and up-sell opportunities and increase account penetration.
"HR Advantage implemented intelecrm in January 2012, after an initial testing phase during the last quarter of 2011. We had some initial concerns over how the training and implementation would be handled since we’re based in the UK and the Intelestream team is in the US. However the team has always been available, the training sessions have more than adequately covered our needs and the functionality of the database is allowing us to drive our business forward in a smarter way in 2012," states Lisa Butler of HR Advantage.
Read the entire case study: http://www.intelestream.net/en/customers/hr-advantage.html
About Intelestream, Inc.
Intelestream Inc. is a Chicago-based Customer Relationship Management (CRM) product development and consulting firm offering Open Source CRM Professional Services. Intelestream is the developer of intelecrm, the online CRM for small and medium sized businesses with a highly affordable pricing model for unlimited users. With Intelestream's diverse team of experts in both business and technology, the company is made up by many of the brightest minds in CRM.
For further information about the premier provider CRM consulting services and products, please visit the company's website at http://www.intelestream.net or call (800) 391.4055.
About HR Advantage
HR Advantage is a “hands on” HR Outsourcing company founded in 1999, employing 25 HR professionals and support staff including experts in Employment Law, Training and Development and Payroll. As a team trained in every aspect of HR and passionate about delivering exceptional service, HR Advantage offers practical cost effective solutions to client issues, which can be anything from dealing with ad hoc queries to providing a full continuing HR service. Their aim is to provide solutions that perfectly match a client's current and future needs. Learn more at http://www.hradvantage.co.uk