Our creation of a dedicated facility to foster quality relationships, speed and efficiency will raise the bar in the mortgage industry and keep us one step ahead of the competition.
White Plains, NY (PRWEB) June 28, 2012
Guaranteed Home Mortgage Company, Inc. (Guaranteed, http://www.ghmc.com), a national residential mortgage investment and banking firm with 20+ years of excellent operating history, today announced it has opened a North Carolina residential loan operations center to accommodate fulfillment and loan sales for all loan origination and sales activities east of the Mississippi. The center will be led by Douglas Hughes, a mortgage operations manager with 19 years of experience in the field including senior roles at top organizations such as JP Morgan Chase and Wachovia.
Guaranteed decided to open the center as their operations have expanded significantly, with 10 new branches in just the last few months. The goals of the center include faster turntimes, efficient service and superior branch support. Mr. Hughes is well trained to handle the center as he typically oversaw more than $100 million in monthly closed loan volumes at previous positions.
Douglas Hughes, Operations Manager for the North Carolina operations center of Guaranteed Home Mortgage Company, said, “Quality service in the mortgage industry, for both branch support and the end customer, is typically measured in terms of turntime from the underwriting cycle through closing. My expertise in improving in-house capacity and ability to make processes more efficient will benefit Guaranteed on an enterprise-wide basis. I’m looking forward to ramping up the North Carolina operations center to make it a model for the industry.”
Mr. Hughes went on to note that the center was expected to include 50 staff members at maximum service level with a goal of a 25-day turntime from submission of loan applications by Guaranteed branches through closing.
Dirk Adams, President of Guaranteed Home Mortgage Company, concluded, “Guaranteed has always been known for its high level of branch support, and this new operations center shows why. Our creation of a dedicated facility to foster quality relationships, speed and efficiency will raise the bar in the mortgage industry and keep us one step ahead of the competition.”
For more information, please contact Kelley Berkheiser at 914-696-3400, email kberkheiser(at)ghmc(dot)com, visit http://www.ghmc.com or write Guaranteed Home Mortgage Company, Inc., 108 Corporate Park Drive, Suite 301, White Plains, NY 10604.
About Guaranteed Home Mortgage Company
Founded in 1992, Guaranteed Home Mortgage Company (Guaranteed), a licensed mortgage investment and banking firm, is comprised of more than 300 mortgage professionals lending in 27 states. The company, previously named in the Inc. 500 list of the fastest growing companies in the United States, provides residential mortgage financing to a wide variety of consumers and real estate professionals.
Dirk Adams, an attorney, is President of Guaranteed. Previously, he held the position of Senior Vice President of the Federal Home Loan Bank of San Francisco, built the mortgage division of a premier bank into a top 50 lender and served as a senior executive for a savings bank in Oakland, California for 15 years.