Stamford, CT (PRWEB) June 29, 2012
HomeServe USA, a premier provider of emergency repair service plans, reported today that in the last three years it generated $75 million for local economies in repairing homeowners’ emergencies. This includes labor as well as parts and equipment from local suppliers.
The network of contractors — which consists of local, licensed and insured electricians, plumbers, and HVAC specialists in over 40 states and Canada — was created to provide repair services quickly and conveniently to HomeServe USA’s nationwide customer base. For example, HomeServe is offering its Water Service Line Protection Plan to residents in, California, Colorado, Connecticut, Illinois, Michigan, Missouri, Oklahoma, and South Carolina, via a no-obligation direct mail offer this week; once enrolled in the program the customers in those states will have access to a 24-hour emergency hotline that will dispatch a local, licensed and qualified contractor to make water service line repairs on their property.
“I think homeowners appreciate having a contractor who lives and works in the neighborhood showing up to make repairs,” said Tom Rusin CEO of HomeServe USA. “I know that the contractors appreciate the opportunity to add new business and new customers to their roster. And in turn, other businesses in the community, like restaurants and clothing stores, can benefit from more residents being employed and spending at local establishments.”
Each contractor is hand-selected and screened before acceptance. Screening includes verification of required licenses and insurance, and in most cases background checks, drug-testing and in-the-field evaluation.
“Our repair network of contractors is one of the best in the industry,” adds Rusin. “They are a big reason we receive a 96% satisfaction rating from our customers. Other service providers may have more contractors, but they do not screen them the way we do. While homeowners are willing to pay websites just to find contractors they can trust, with HomeServe, not only do homeowners get licensed and insured contractors, but they pay nothing for covered repairs up to their call benefit—a definite advantage.”
“Times are tough,” concludes Rusin. “Private contractors, like all small business owners, are under pressure to make ends meet. We’re happy that we can help them work and earn by delivering new customers and jobs to them.”
HomeServe USA Corp (HomeServe), established in 2003, is the largest independent provider of utility-sponsored home emergency repair plans in North America. HomeServe has received an “A” rating from the Better Business Bureau and has grown to protect over 1 million homeowners across the US, and now Canada, against the expense and inconvenience of water, sewer, electrical and other home emergencies. HomeServe dedicates itself to being a customer-focused company offering best practices in customer service and marketing. For more information about HomeServe, please go to http://www.homeserveusa.com, follow us on Twitter @HomeServeUSA, or on Facebook at facebook.com/HomeServeUSA.
Beth Crisafi/Kyle Kuhnel/Melissa Rodriguez, Gibbs &Soell Public Relations, 212-697-2600, bcrisafi(at)gibbs-soell(dot)com or kkuhnel(at)gibbs-soell(dot)com or mrodriguez(at)gibbs-soell(dot)com
Myles Meehan, 203-356-4259, HomeService(at)homeserveusa(dot)com