Voted Best Knowledge Base Software 2011!
(PRWEB) July 03, 2012
Review of Knowledge Base Manager Pro
Website Scripts Company released a new version of Knowledge Management Software - Knowledge Base Manager Pro v6.1 the other day. This application is designed to organize collaboration work and customer support. Also it gives a possibility to make business knowledge management automatic and create intranet knowledge. New version of the product introduces a number of significant changes such as high performance and huge variety of new features.
Website Scripts implemented many sweet features in the new Knowledge Base Manager Pro v6.1. Captcha anti-bot and anti-spam protection has a stronger resistance against automated submissions now. User activity in the knowledge base is now displayed to staff managers. Easily check if user has ever logged in to the knowledge base and when this happened the last time.
Major advantages of the web-based Knowledge Base Software
- Efficient customer care. Employees receive feedback information and take appropriate measures on time.
- Lower customer support costs. Clients receive necessary information from hosted knowledge base software in no time without staff involvement.
- It is easy to find and receive all kinds of information faster. Every employee learns lessons from somebody else’s mistakes.
- Decision making comes easier. Instead of making decisions subjectively, staff starts to make them more objectively with Knowledge Base Manager.
- Employees and departments do their jobs more efficiently. Staff efficiency will rise to the sky.
- Global information networks and communication tools allow better consolidation of staff members and groups, from both closest and distant regions.
- Intellectual property retention. Knowledge Base Software helps to prevent knowledge from leaving when an experienced employee leaves a company.
- Employee training time tends to reduce dramatically. All new and current employees acquire their job knowledge faster. Their training time is greatly reduced and they are able to provide higher job quality.
- Effective accumulation and application of knowledge is the key to business success. Offer to employees, partners and customers a knowledge management software tool to make their business better.
User interface guide
The main administration view of Knowledge Base Software developed by Website Scripts
1. Main menu provides navigation between Knowledge Manager modules
2. Module tip – a short usage guide for current module. It is very useful for beginners
3. Tabs that show an articles, drafts, and recent user feedback
4. Sidebars on the left and right can be wrapped to save more space for stuff
5. Compact item preview and basic details that possible to hide or show with the roll down button
6. Knowledge Base statistic summary
7. Actions available for any item: edit, delete, and view
Content posting and editing
An article work space
1. A tip is shown if a draft of an article has been created before manually or automatically. An user will be notified when a draft is being autosaved.
2. New useful tools on editor toolbar
3. Full-functional WYSIWYG rich-text editor
4. Convenient button which toggles window size between standard and maximized
How do I purchase a Knowledge Base Manager Pro?
Go to the website and purchase it online using a credit or debit card or a Paypal account. It's possible to pay via wire transfer, feel free to send an email and Web-site Scripts support team will generate an invoice with the bank details. Website Scripts also accept purchase orders.