Safetell CounterShield Protects Council Staff

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Recent reports suggest that abusive behaviour and threats from members of the public toward customer facing staff again appear to be on the rise. The problem comes as staff carrying out their legitimate duties encounter disgruntled clients who become threatening, aggressive, or violent. Safetell CounterShield has been designed to protect public facing staff at customer service desks.

In the UK there are countless service desks in hospitals, social services, councils, housing associations, that seem to encounter this type of individual. The challenge facing service providers is two-fold: protecting staff against ever increasing aggressive behaviour from frustrated individuals while still providing a pleasant open counter environment necessary to properly service the majority of non-aggressive clients.

CounterShield was designed to provide the perfect answer to this balance; it is a retractable security window with panic closure feature. The lower screen can be raised or lowered as little or much as staff desire, from completely closed against the counter surface (as fixed glass) to fully open for open counter trading.

This ability to vary the lower screen position is ideal because staff can vary their protection in the face of varying risk; for example some organisations using the product start an interview with the screen nearly closed (maximising protection for staff) and open the screen only as necessary during the interview to transact documents, assist clients or when the staff member perceives they are not at risk.

As the lower screen is raised the staff member’s face remains protected generally until the screen is fully open, this is particularly useful to prevent public spitting at staff, as has been reported in some incidents, or to prevent the public directly coughing in staff members faces as can be a problem in healthcare reception desks.

The ability of CounterShield to close against the counter surface enables serving positions to be secured as and when needed or desired by the organisation or serving staff, such as during low transaction periods when service desks require lower man-power, or temporarily when a staff member needs to perform some back office function.

CounterShield can be obtained from Safetell Limited, a provider of security and secure-line products to protect staff from attack or robbery. Safetell supplies a wide variety of staff protection solutions to suit client needs, including complete installed counterworks, security windows, security doors, cashier safes, cash scoops, cctv, simple access control, and other security products, nationwide for corporate clients.

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Nick Paget
Safetell Limited
+44 (0) 1322 22 32 33
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