InTouch Follow-Up & Gold’s Gym Stop Web Leads From Slipping Through the Cracks

Share Article

InTouch Follow-Up, helps Gold’s Gyms close a higher percentage of their membership leads. InTouch works with health clubs to set and control their membership sales process and increase the frequency and the quality of their communication to their leads and members. 4 out of 5 clients surveyed directly credited InTouch Follow-Up™ in increasing membership sales by 34%.

InTouch Technology is pleased to announce that it now automatically captures all leads generated from Gold’s Gym 7 Day VIP Pass program for InTouch Follow-Up clients. Leads from automatically flow into InTouch Follow-Up for immediate, automatic & personal staff follow-up.

“Our Internet Lead Generation program delivers thousands of leads to our clubs and it is crucial that every one of those leads is followed up with appropriately. InTouch Follow-Up can prevent leads from slipping through the cracks, which means each club has the potential to turn more prospects into members.” --- Matt Holder, Director of Digital Marketing, Gold’s Gym International

“InTouch has brought us into the 21st century when it comes to following up with our members, missed guests, and leads. Having a paperless, centralized system to track our leads means I never have to see a Fitness Consultant binder for the rest of my life!

Web leads used to get lost after 30+ days if they did not come in for a tour. Now with InTouch we are able to automatically communicate with them via phone, email and SMS on a pre-configured schedule. This is a VERY easy way to gain more members every month and it’s included in InTouch’s services!” --- Rich Drengberg, VP of Sales & Marketing, Gold's Gyms LA

“Our customers told us that they depend on the leads they get from and we are excited that they can now follow up with those leads instantly & automatically. We gained success by focusing on the world’s leading gym brand and we are proud to help Gold’s Gym become even more successful.” --- Scott Johnston, CEO, InTouch Follow-Up

About Gold’s Gym

Established in Venice, Calif. in 1965, Gold’s Gym is the largest full service gym chain in the world with more than 650 locations in 43 states and 30 countries. Gold’s Gym offers the latest equipment and services, including group exercise, personal training, cardiovascular equipment, group cycle, Pilates and yoga. With nearly 3 million members worldwide, Gold’s Gym helps all kinds of people achieve their individual potential through fitness. For more information please visit or

About InTouch Technology
InTouch works with health clubs like Gold’s Gym and Anytime Fitness to increase the frequency and quality of their lead and member communication. We increase staff efficiency and take out human error, emails are sent and calls are made at the right time. The result is increased membership and personal training sales and better member retention!

InTouch Follow-Up is a web-based application specifically built to help clubs automatically communicate with their leads and members. Paper-based systems and club management systems are great at organizing information but they rely too much on people to schedule the lead and member follow-up.

In addition, Follow-Up’s nightly reporting emails and web access gives club managers true visibility and ownership over their sales and member management processes.

To learn more about increasing your club's sales, please visit or email sales(at)intouchfollowup(dot)com

Share article on social media or email:

View article via:

Pdf Print

Contact Author

Erin Dalzell
InTouch Follow-Up
(360) 450-3746
Email >
Follow us on
Visit website