Third Largest Power Outage in Virginia History Not Enough to Disrupt Service in Contact Solutions’ Cloud

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Contact Solutions operates flawlessly while severe storm shuts down popular web sites.

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Our ability to withstand severe conditions that have taken down other cloud services underscores Contact Solutions' commitment to real customer service.

While a severe storm in Northern Virginia triggered major service outages for three of the Internet’s busiest entertainment and social media sites last Friday night, Contact Solutions, a leading provider of cloud-based customer self-service solutions, processed millions of calls on behalf of its large enterprise and government clients with 100% uptime. Not a single customer call was affected and all systems in the company’s Ashburn, Virginia data center were operating normally despite being located directly in the path of an unusually severe storm that caused the third largest power outage in Virginia history.

“Consistently great customer self-service requires more than great user interface design,” said Paul Logan, CEO of Contact Solutions. “Even the smallest outages have a negative impact on customer experience as well as call center operating costs. Our ability to withstand severe conditions that have taken down other cloud services underscores Contact Solutions’ commitment to real customer service.”

Contact Solutions’ cloud-based service is distributed among four geographically dispersed data centers, each with multiple layers of redundancy and no single point of failure. Contact Solutions has partnered with Equinix, a provider of global data center services, whose facilities have proven to be rock solid on multiple occasions. In the past year Contact Solutions has withstood an earthquake, a hurricane, and the third largest power outage in Virginia’s history with no impact to customer calls.

About Contact Solutions
Contact Solutions invents real customer service. Our patented technology, optimized solutions, and culture of continuous improvement provide a more personalized customer experience. Guaranteed.

Our Continuous Improvement Methodology™ has improved the customer experience for every client — with an average CX rating increase of 27.4% — while lowering costs. This unique model quantifies the customer experience, enabling our clients to continuously improve performance and achieve ROI, year-after-year. Contact Solutions is one of the top-five largest hosted IVR providers in North America and the recipient of the Frost & Sullivan Product Differentiation Award. For more, visit http://www.contactsolutions.com.

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Margaret Brown

John Hibel
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