I've always been impressed with the customer service that I've received from the employees at Mexican Insurance Store," says one customer. "I'm not surprised at all to learn that they put such an emphasis on training. It's quite refreshing.
Perris, CA (PRWEB) July 03, 2012
Mexican Insurance Store, one of today's top providers of online Mexican auto insurance, has implemented a new and improved online training strategy for its employees. The popular Mexican insurance provider, whose website is located at mexicaninsurancestore.com, maintains a staff that is available to provide customer service to people who need to buy online Mexican auto insurance. "Our employees have always had to undergo a certain amount of training," says Linden Gray, the president of Mexican Insurance Store. "The big differences now are that there is a formal procedure in place and the training is ongoing."
In addition to supplying supplying online Mexican car insurance, Mexican Insurance Store educates travelers through its website, blog and various social media profiles. To ensure that employees are able to provide accurate and useful information to customers, the company is now having each newly hire person undergo an extensive training session. "We prefer to hire people who have experience with supplying online Mexican car insurance," says one employee. "Even if someone does, they need to be brought up to speed. They also need to be educated about the various insurance products that we offer, and that's what the training is all about."
New hires aren't the only ones who receive training at Mexican Insurance Store. The company now expects all employees to stay up to date on current online Mexican insurance provider issues and developments. Periodic training sessions are now being offered, and they are mandatory for all customer service employees. "These are just refresher courses that keep people informed about various online Mexican auto insurance issues," says the employee. "We periodically offer new products, and we hold special sessions that educate employees about our new products before they officially debut."
As for customers, they are already pleased to know that Mexican Insurance Store is keeping its employees informed and educated. "I've always been impressed with the customer service that I've received from the employees at Mexican Insurance Store," says one customer. "I'm not surprised at all to learn that they put such an emphasis on training. It's quite refreshing." The new policy is being implemented in the next week or two, and all employees will now be expected to attend training courses from time to time. "It's good for business, and it's good for our customers," says Gray.
From this point forward, all newly hired employees at Mexican Insurance Store will have to attend a mandatory training session about the types of products that are offered. They will also be given reference materials that they can use to answer customers' questions. "There is no downside to having this type of training in place," adds Gray. "It is a very cost-effective way to keep our staff informed, which allows them to provide the best customer service."
About Mexican Insurance Store.com
Mexican Insurance Store is the largest provider of online Mexican auto Insurance in South California’s Inland Empire, the 3rd most populous metropolitan area in California. The company offers a variety of online Mexican insurance provider policies to Canada and US travelers nationwide. Self-service policies are purchased and printed instantly by customers or created by the company at no additional charge and emailed or faxed to customers in minutes at no additional charge.
For additional information call 888 800 9988 from US or Canada or 001-881-800-9988 from Mexico or 951-657-4220 Direct.
Mexican Insurance Store
3819 Saint Austell Way
Perris, CA 92571
Fax 626 638 3255